At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.9

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

Dr. Arden Is the best doctor I've had in my 60 years.

Jul 31, 2025

5.0

Dr Arden is a great Dr and listener

Jul 17, 2025

5.0

Dr. Katherine Arden is very professional, is very attentive and cares a lot for the health of its patients

Jul 07, 2025

5.0

Dr. Arden is an excellent physician. She listens and then gives excellent advice. She is caring and understanding.

Jun 29, 2025

5.0

Dr Arden is always very thorough, and explains everything very well.

Jun 28, 2025

5.0

We are working together to manage a number of complex, chronic conditions with a number of specialists involved. Dr. Arden is thorough & helps sort through them. What is hard is the time pressures for her to sort through them. I support the need for more time for her to be this thorough. I dDeeply appreciate her expertise and critical thinking. I have recommends a number of people to her.

Jun 22, 2025

5.0

Absolutely the best!

Jun 13, 2025

5.0

Dr Arden always takes her time and is very through

May 15, 2025

2.6

She seemed to have a pre-arranged check list and I had to interrupt to talk.

May 13, 2025

5.0

Dr. Arden is exceptional.

May 01, 2025

5.0

Dr. Arden is an exceptional clinician & is very helpful in managing my chronic illness.

Apr 17, 2025

5.0

Dr Arden always listens so attentively and answers all my questions.

Apr 08, 2025

5.0

Great experience

Apr 03, 2025

5.0

Dr Arden is a very caring and knowledgeable physician .

Apr 03, 2025

5.0

Dr. Arden always takes time to listen to me even when it's a very busy day. She will always find a way to help me feel better.

Mar 27, 2025

5.0

Dr. Arden is very clear and thorough.

Feb 27, 2025

5.0

Dr Arden always shows how much she genuinely cares and is interested in my health holistically.

Feb 20, 2025

5.0

She is excellent to work with and I am impress d by her thoroughness.

Feb 20, 2025

5.0

Dr. Arden goes above and beyond to ensure that there are no un-asked questions to determine the next step to in my health maintenance. I have had several doctors in the past 50 yrs both military and civilian and Dr. Arden is by far the best.

Feb 17, 2025

5.0

Dr. Arden is always very attentive to my concerns and provides thorough explanations of risks and benefits of treatment options so that I can make the most informed decisions.

Jan 31, 2025

5.0

Excellent care, doctor began appointment prepared with care plan addressing my unique circumstances. Asked great questions and very responsive to my concerns.

Jan 30, 2025

5.0

Dr. Arden is a gem. She listens carefully, checks for understanding, teaches and provides explanation, prepares for the visit by reading case notes. Highly recommend her. Fortunate to be her patient

Jan 24, 2025

5.0

Dr. Arden always is an active listener when I'm explaining problems or concerns. She comes up with solutions and suggestions that have proven to be helpful.

Jan 18, 2025

5.0

Dr. Was very thorough and addressed all medical concerns.

Jan 06, 2025

5.0

Always take the time to answer questions or concerns. I have recommended her to a family member.

Jan 02, 2025

5.0

Dr Arden is always helpful, kind. Works with me instead of talking down to me. We collaborate.

Jan 02, 2025

5.0

Dr. Arden listens carefully and explains what she is doing. She checks to make sure I understand what she is saying and to make sure she understands what I am saying. She is always professional but caring. She Involves me In medical decisions and shows me examples If I need more Information.

Dec 08, 2024

5.0

Dr. Arden is caring, compassionate, knowledgeable and really listens to me.

Dec 07, 2024

5.0

Best doctor

Dec 05, 2024

5.0

Dr. Arden is very thorough, caring and knowledgable.

Nov 30, 2024

5.0

Took the time to listen

Nov 30, 2024

5.0

Dr Arden is a wonderful listener, flows up by phone if necessary and a very thorough doctor. Could not be more satisfied.

Nov 08, 2024

5.0

Good

Oct 17, 2024

5.0

Beyond very good, care excellent

Oct 10, 2024

5.0

Dr. Arden us excellent.

Oct 08, 2024

5.0

Dr. Arden is consistently caring. She listens to my concerns and responds in a caring manner. She discusses solutions and makes sure I know I can choose what think will work .Everyone who knows me has heard praises of Dr. Arden.

Oct 06, 2024

4.8

Good [...]

Oct 05, 2024

5.0

Dr. Arden takes the time to listen and talk through concerns and issues. She is very personable, and does not dismiss my suggestions.

Oct 01, 2024

3.0

Rushed out of room. Typed while we talked I was fully dressed for an annual.physical exam.

Sep 11, 2024

5.0

Always concerned, courteous and very professional.

Sep 11, 2024

5.0

Dr Arden is superb.

Sep 07, 2024

5.0

Dr. Arden always takes a lot of time talking to me and explaining treatment options

Sep 06, 2024

5.0

Dr. Arden is the BEST! I feel so fortunate to have her as my PCP.

Sep 02, 2024

5.0

Dr. Arden is amazing. She does not dictate my care; she makes me an active participant in it. She shares options and the pros and cons and let's me steer my own ship.

Sep 01, 2024

5.0

Dr. Arden is excellent.

Aug 22, 2024

5.0

Dr. Arden is fantastic; I would recommend her to anyone

Aug 12, 2024

5.0

Dr. Arden is always very professional, kind and explains any options I have. She listens to my concerns, validated them and offers practical solutions and support.

Jul 25, 2024

5.0

Dr Arden is an amazing doctor. She has a warm caring nature, is such a great listener and gives you so much time & attention during your visit.

Jul 23, 2024

5.0

Dr. Arden is very patient, thorough, and informative. She takes time with her patients and goes the extra mile.

Jul 13, 2024

5.0

Dr. Arden is extremely conscientious and thoughtful.

Jul 11, 2024

5.0

Dr Arden treats me in a holistic manner - physically and psychologically.

Jul 04, 2024

5.0

[...] Dr. Arden is incredible, amazing and awesome.

May 26, 2024

5.0

I recommended her only if she is accepting new patients.

May 16, 2024

5.0

BEST PHYSICIAN!! Incredibly thorough and caring.

Apr 28, 2024

5.0

Dr. Arden is the best doctor I could ask for. She listens, is respectful, answers all questions, is thorough & has great follow up with attention to detail.

Apr 25, 2024

5.0

Dr. Arden was very attentive to my needs and concerns. She was very diligent with finding a solution the problem I have. She also followed up with me after only two days to see how I was doing so far Dr.Arden is top notch and very professional while being very empathetic and caring. She is an outstanding professional and person!

Apr 25, 2024

5.0

Dr. Arden never makes me feel rushed.

Apr 23, 2024

5.0

After my 1st visit with Dr. Arden I told 2 friends who are now her patients.

Apr 08, 2024

5.0

Dr. Arden is excellent and very caring.

Mar 23, 2024

5.0

I have recommended Dr. Arden to several friends over the time I've been seeing her.

Mar 21, 2024