Strong Internal Medicine

Rochester - Ambulatory Care Center at Strong Memorial Hospital

Strong Internal Medicine (SIM) is an academic primary care practice. We are part of Strong Memorial Hospital and Accountable Health Partners, and we care for over 11,000 adult patients from our greater Rochester community.

We offer high-value primary care to deliver the best possible health outcome at the lowest possible cost. We are committed to health equity, which exists when everyone has the same healthcare opportunities, regardless of socioeconomic status.

Our teams are led by our faculty physicians and include an advanced practice provider (nurse practitioner or physician assistant), Internal Medicine residents, a registered nurse, and a physician support specialist. 

This core team is supported by additional professionals as needed, such as our care managers, behavioral health providers, pharmacist, clinical dietitian, and social workers.

Our team-based model allows multiple health care providers and staff to work together to offer the best care possible for each individual patient. 

As a teaching hospital, all of Strong Memorial Hospital’s medical clinicians supervise residents and participate in the education of residents and students. The result is a learning environment immersed in research, education, community, and innovation.

Strong Internal Medicine Live Chat: Now Available

At UR Medicine, we understand that your health and well-being are of utmost importance. That's why we strive to provide convenient and accessible support options for our patients. Our live chat feature allows you to connect with a knowledgeable agent in real-time, so you can get assistance quickly and efficiently.

How to Access a Live Chat Agent

• Look for the blue chat icon located the bottom right corner of this page and click it.
• Type "Strong Internal Medicine" or "SIM" and send the message.
• Click the "chat with an agent" button if it appears.
• You may be asked to provide some basic information. This helps us assist you more effectively.
• If available, a live agent will be with you as soon as possible.
• Once connected, you'll be able to ask questions, schedule appointments, or get assistance with any concerns you may have regarding your health.

Our live chat agents are trained to provide accurate and helpful information to address your healthcare needs. Rest assured that all conversations are kept confidential in accordance with HIPAA regulations.

Note: Live chat support is available during 8 a.m.–4:15 p.m. Monday–Friday. Live chat will be closed on university holidays. If you require immediate medical attention or are experiencing a medical emergency, please call 911 or visit the nearest emergency room.

Parking and Walking Directions

Enter the parking garage from Thomas Jackson Drive off Elmwood Avenue or from East Drive between Elmwood Avenue and Crittenden Boulevard. Enter the hospital and look for the silver elevators straight ahead. Take the silver elevators to the 5th floor.

We are on major bus routes. From the bus loop at Strong Memorial Hospital (Crittenden Boulevard at Golisano Children's Hospital), enter though the Children's Hospital lobby and turn right past Reception. Proceed straight ahead to the Strong Memorial Hospital Information Desk and turn right. Proceed to next intersection. The silver elevators will be on your right. Take the silver elevator to the 5th floor.

If you need help finding us, ask for directions at the Information Desk in the lobby of Strong Memorial Hospital.

Additional information on parking and directions can be found on the Strong Memorial Hospital Parking & Directions page.

When you have an appointment scheduled with your own doctor, that is who you will see. If you need to schedule an appointment urgently and your doctor is not available, we may ask if you would like to be seen by another doctor or a nurse practitioner. This often makes it possible for you to be seen sooner.

Prescription Refills

To have a prescription refilled, please have your pharmacy fax a refill request to us at (585) 276-2684.

General Health Information

UR Medicine’s Health Encyclopedia contains educational information that can help you understand and manage your conditions, as well as resources to help you live healthy and prevent future disease.

Health Insurance

The Patient Advocate Foundation’s Education Resource Library contains valuable information to help you understand and use health insurance, including tips for selecting a plan, open enrollment, explanation of benefits, appealing denials, drug formulary, common insurance challenges with medications, and more.