At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.9

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

3.4

Provider spoke mostly w/my son. I am intelligent & articulate & found this disrespectful.

Sep 29, 2025

5.0

Had a very good experience.

Sep 19, 2025

5.0

Dr. M is truly amazing and professional. He speaks in simple terms that I can understand. He explains every step of care and explains why we are doing it.

Sep 07, 2025

5.0

Very pleased with D. McLaughlin

Aug 30, 2025

5.0

Doctor is superb with listening and friendliness

Aug 15, 2025

5.0

Dr. McLaughlin was a great communicator and listener. He was also warm and kind. I felt comfortable expressing my concerns and he was very clear with his instructions. Great doctor!

Jul 15, 2025

5.0

Dr McLaughlin is very easy to talk to, he easily addresses concerns, shares his knowledge and recommendations nonjudgementally, and has a good personality.

Jun 21, 2025

5.0

From start to finish I was completely satisfied with the doctors information regarding my health condition.

Jun 16, 2025

5.0

I'm very impressed with my new physician

May 29, 2025

5.0

Dr McLaughlin is one of the best doctors that I have had.

May 15, 2025

5.0

Great

Apr 16, 2025

5.0

Very thorough

Apr 05, 2025

5.0

Good

Apr 01, 2025

5.0

Dr McLaughlin was engaged with me throughout the appointment and did not spend all of his time at a computer like other practitioners have done in the past. When he needed to type my progress note into the chart he spoke it aloud for me to know what he was saying. He also stopped every couple of sentences to make sure I agreed with what he was putting down.During the appointment, he asked my opinion about future treatments and his concerns about my diagnosis. He listened to my response and gave positive feedback.

Mar 29, 2025

5.0

I'm very happy with my new doctor!

Mar 09, 2025

5.0

Did not feel hurried

Feb 14, 2025

5.0

Dr. McLaughlin has superb patient rapport. He even apologized for facing his computer instead of me, as he quickly reviewed my online history. His exceptional engagement sets him apart from his peers.

Feb 12, 2025

5.0

Dr. McLaughlin is very good.

Feb 03, 2025

5.0

First time with Dr. McLaughlin. He was most caring and thorough with his questions and sharing information. He demonstrated a genuine interest in my condition and explained everything in a very clear and caring way.

Jan 20, 2025

5.0

Dr McLaughlin listened to me and asked a few times if I had more questions. I never felt rushed. He was personable.

Jan 17, 2025

5.0

A Jobs Well Done

Dec 25, 2024

5.0

Dr. McLaughlin's chairside manner is exceptional. I always feel seen and heard.

Dec 18, 2024

5.0

Great doctor. Listening talking and caring

Dec 15, 2024

4.6

Seemed to genuinely listen and clearly answered questions/addressed everything brought up.

Aug 26, 2024

5.0

Very concerned about my health

Aug 19, 2024

5.0

Informative, Caring , Kind and you are a team to good health.

Aug 16, 2024

5.0

Excellent

Aug 14, 2024

5.0

Couldn't be happier with the visit. Dr. M listened to everything I was worried about, explained everything to me in detail and came up with a great shared decision making plan. I'm so happy I found him.

Jul 30, 2024

5.0

Dr McLaughlin was among the best doctors I have ever had. Incredibly helpful and knowledgeable and interested in my wellbeing

Jul 28, 2024

5.0

A Jobs Well Done

Jun 17, 2024

5.0

I will happily recommend Dr. McLaughlin any time I am asked about a good cardiologist. He is professional, competent and personable.

May 18, 2024

5.0

We had a good conversation about the dosage of statins.

Apr 22, 2024

5.0

A Jobs Well Done

Mar 09, 2024

5.0

Excellent doctor -- highest degree of listening to me.

Jan 29, 2024

5.0

Dr. McLaughlin answered all my questions and even drew illustrations so that I could understand my condition.

Dec 14, 2023

5.0

Very knowledgeable and kind.

Oct 23, 2023