At University of Rochester Medicine, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URochester Medicine partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.9

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

I cannot be any happier with Dr Ferraro. She spends a great deal of time with me, and I don't feel like she is rushing off. She listens to my concerns and explains what her thoughts are and what our next steps will be. She personally follows up with me through the portal and seems to truly care about my health concerns.

Feb 20, 2026

5.0

Dr Ferraro was an excellent doctor and did a wonderful job with my surgery - from initial consultation to this appointment where she showed us how well the vocal cords were working after the surgery in December 2025. I am thrilled that it was such a success and I would recommend Dr Ferraro to everyone.

Feb 11, 2026

5.0

The Doctor was very personable and knowledgeable. Most of all was a good listener!

Feb 07, 2026

5.0

The Dr helped me make the decision to remove the growth and get a Biopsy.

Jan 16, 2026

5.0

I was very impressed with the doctor

Jan 07, 2026

5.0

Every person was very friendly and informative

Dec 19, 2025

5.0

Dr Ferraro listened to my concerns and addressed them. She ordered a chest x-ray and indicated that she would contact me with the results, which she did.

Dec 12, 2025

5.0

Very good experience

Dec 10, 2025

5.0

Dr Ellen Ferraro was listening and hearing my concerns, explained what she observed in my larynx and offered concrete solutions, which I accepted.

Nov 27, 2025

5.0

Dr Ferraro is an outstanding doctor. She is extremely knowledgeable and very compassionate.

Nov 01, 2025

5.0

Excellent description of the available options for my condition.

Oct 24, 2025

5.0

Satisfied

Oct 24, 2025

5.0

Dr. Ferraro is the best very kind and pleasant to talk to in any questions. She'll answer them and gives you the best advice anybody could. I'm thankful to have her as my doctor.

Oct 18, 2025

5.0

Wonderful provider. Very caring person.

Oct 11, 2025

5.0

I love everything about this facility.

Oct 11, 2025

5.0

Dr Ferraro is an outstanding doctor. She is knowledgeable, skillful and compassionate.

Sep 13, 2025

5.0

Dr. Ferraro was welcoming, concerned about my case, explained everything and answered all of our questions. She is terrific.

Sep 08, 2025

5.0

[...] Whatever box I can check about the provider I would. 10 all the way.

Aug 30, 2025

5.0

Dr Ferraro is very thorough. Good at communicating issues, resolution. Very professional but at the same time friendly and makes you feel comfortable and heard

Aug 30, 2025

4.0

Felt dr was rushed. Felt I didn't have adequate time to explain details left feeling that there were other issues I did not have opportunity to discuss. [...]

Aug 13, 2025

5.0

Dr. Judge is extraordinarily caring and very patient with all my questions.

Aug 08, 2025

3.8

[...] all went well.

Jul 25, 2025

5.0

Very good visit. Questions answered. Rapport excellent.

Jul 23, 2025

5.0

Dr. Ferraro is an outstanding ENT. With her care and guidance my post Covid issue has been addressed and significantly improved to the degree of restoring a healthy lifestyle.

Jul 23, 2025

5.0

Dr. Ferraro was wonderful. She explained everything in detail, answered all my questions. She was very friendly and understanding of any concerns I had. I would highly recommend her to anyone.

Jul 21, 2025

5.0

I would highly recommend this place!

Jul 14, 2025

5.0

Dr Ferraro was very professional and compassionate

Jul 05, 2025

5.0

Dr. Ferraro was fantastic. She was very informative and listened to my desire to manage my problem without medication. She told me natural ways to help with it. She was very easy to talk to. I would definitely recommend her!

Jun 27, 2025

5.0

Love U of R Voice Center

Jun 12, 2025

5.0

Dr. Ferraro is a wonderful and very competent Dr. Very happy to be her patient.

Jun 12, 2025

5.0

Please, doctor is amazing. [...] Dr Ferraro is outstanding. Case closed. [...]

Jun 08, 2025

5.0

Very impressed with Dr. Ferraro and assistant. Very attentive and knowledgeable. Very willing to work with me since I have to travel over 2 hours to see her.

Jun 07, 2025

5.0

The Dr thoroughly explained my condition and carefully went over each option.

May 31, 2025

5.0

Dr Ferraro was excellent.

Apr 19, 2025

5.0

Everything explained well and summary provided all instructions completely.

Jan 20, 2025

5.0

We were very pleased with attention and plan of action.

Jan 14, 2025

5.0

Great that she would get me in just for her time off.

Jan 13, 2025

5.0

Very personable and thorough

Jan 05, 2025

5.0

I'm so glad I was recommended to Dr. Ferraro. She is wonderful.

Dec 11, 2024

5.0

Very informative and professional.

Dec 11, 2024

5.0

Doctor explained parts of my condition to me that previous doctors had not. I am really happy to have seen Dr Ferraro and looking forward to treatment from her

Oct 25, 2024

5.0

Dr. Ferraro did an excellent job scoping my larynx. I was unable to complete a scope at a previous time but she easily got me through the procedure. I was extremely grateful to have her as my care provider.

Sep 27, 2024

5.0

As always, everyone was very friendly and upbeat. [...] The whole experience there was very pleasant.

Sep 24, 2024

5.0

Dr. Ferraro was compassionate, communicative, and competent. She listened thoughtfully and with no sense of urgency to move to the next patient [...]

Sep 18, 2024

5.0

She was excellent! She made me feel very comfortable. She seemed very knowledgable and professional!

Sep 08, 2024

5.0

My experience has been outstanding!!

Sep 06, 2024

5.0

I thought the doctors, though they may have disagreed with the suggested surgery/injection suggestion as a next step did a great job at being professional in front of me. They clearly have a collegial relationship that allowed me to feel comforted that they have support in each other should they face something they aren't sure about

Aug 11, 2024

5.0

Dr Ferraro was great

Mar 16, 2024

5.0

Very thoughtful & intelligent and caring and helpful.

Mar 15, 2024