At University of Rochester Medicine, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URochester Medicine partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.8

Explanations the care provider gave you about your problem or condition

4.8

Care provider's efforts to include you in decisions about your care

4.8

Concern the care provider showed for your questions or worries

4.8

Patient Comments

5.0

Good

Mar 08, 2026

5.0

Dr. Neil Gupta is the provider and I am extremely happy that he is currently my cardiologist. I am dealing with an issues that I have suffered with for some time and Dr. Gupta, after seeing testing results started the process that will hopefully lead to a positive conclusion. Dr. Gupta always makes me feel welcomed and he shows that he eagerly is there to help me get the issues resolved.

Mar 05, 2026

5.0

Dr. Gupta was present, patient and kind. He listened to me and was very thorough in his response to me about my heart, my concerns and treatment. I left feeling informed and relevant. Thank you for exceptional service and, for not being a drive thru provider! The heart is serious business and I left my appointment feeling safe and relieved from anxiety.

Feb 21, 2026

5.0

Good

Feb 16, 2026

5.0

This was my first time meting Dr. Gupta who was caring for me in the absence of my cardiologist, Dr. James Eichelberger. Dr. Gupta was extremely welcoming and after reviewing tests and answers to questions about my situation he immediately established the process for me to follow that most likely will result in the replacement of my aortic valve. My wife and I were completely satisfied with Dr. Gupta's recommendations.

Jan 30, 2026

5.0

I cannot say enough good things about Dr. Gupta. Listens, asks questions, very compassionate, excellent assessment and care.

Jan 25, 2026

5.0

Dr. Gupta was professional. He asked opening questions and listened attentively. He made me feel comfortable by answering my questions and attentively listening to my concerns.

Jan 21, 2026

5.0

Im impressed with Dr Gupta's involvement and interaction with me

Jan 17, 2026

5.0

Dr. Gupta takes his time and listens to concerns. He never makes you feel rushed.

Dec 06, 2025

5.0

Excellent care

Dec 05, 2025

5.0

Dr Gupta listens, follows up and he's the only Doctor I've had who calls me after tests and procedures to be sure I understand or need answers to questions about results.

Nov 17, 2025

5.0

Dr Gupta. Made me feel relaxed and took his time answering my questions.

Nov 13, 2025

5.0

Dr. Gupta is very easy to talk to and took all of my comments into consideration with respect. I really felt like a partner in my health care with him.

Nov 02, 2025

4.8

Good

Sep 22, 2025

5.0

He gave me careful explanations about everything.

Aug 04, 2025

5.0

Excellent doctor

Aug 04, 2025

5.0

The doctor order blood work and MRI. He talked to me about the fall I had and what could of caused it. He was very nice and caring.

Jul 30, 2025

5.0

Superb care on a short notice

Jul 24, 2025

5.0

Dr Gupta was engaging and focused on my needs

Jul 13, 2025

5.0

My wife and I both felt very comfortable and at ease with how Dr. Gupta was with us. Very impressed

May 31, 2025

3.2

I have no criticism for Dr. Gupta's bed side manner and kindness. But when it comes to feeling heard, both appointments I've had, I had left confused. I am willing and open to to his ideas, I just feel my concerns for extreme dizziness and weakness were not taken as seriously as they should. [...] I am going to find a second opinion I think. He is a very nice man and I appreciated him a lot for seeing me as his patient. Thank you!

May 16, 2025

5.0

I felt less stressed after my appointment

May 10, 2025

5.0

Outstanding

Apr 01, 2025