At URMC, we believe that patients should be empowered to make the right decisions regarding their personal healthcare. To do so, transparency is critical. URMC partners with Press Ganey, to survey our patients about all aspects of their care experience. We are now putting this pertinent information at your fingertips by displaying star ratings for our providers along with anonymous patient comments on our website. This will help you make better-informed choices about how and with whom you seek care. Click here to learn more about the surveys used to generate this vital information. Learn more about our survey process.

Ratings

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

4.8

Likelihood of recommending this care provider to others

4.9

Explanations the care provider gave you about your problem or condition

4.9

Care provider's efforts to include you in decisions about your care

4.9

Concern the care provider showed for your questions or worries

4.9

Patient Comments

5.0

Dr. Cantwell is amazing

Sep 20, 2025

5.0

Dr. Cantwell is the best!!

Sep 14, 2025

5.0

Dr Cantwell is an excellent dr. I have been going to her for years

Sep 06, 2025

2.0

[...] Dr. Cantwell - She is great [...].

Jun 30, 2025

5.0

Dr. Cantwell is excellent!

Jun 28, 2025

5.0

Dr. Cantwell is just awesome!

Jun 18, 2025

5.0

Dr. Cantwell is the best.

Jun 10, 2025

5.0

Very good explanation of everything

Jun 02, 2025

5.0

They were so professional and I felt very comfortable from start to finish

May 17, 2025

5.0

Dr Cantwell thoroughly discussed what would happen this visit and addressed any questions I had. She spent time with me and made me feel important and heard

May 10, 2025

5.0

Dr Cantwell always takes the time to answer my questions, anticipate my needs and provide an opportunity for helpful and honest discussion.

Apr 15, 2025

5.0

"Love Catherine Cantwell. I have had her for many years." Very kind, informative and willing to take the time for any questions (or) concerns. Thank you, [...] "Exceptional."

Apr 10, 2025

5.0

I have been a patient of Dr. Cantwell since the 1990's. I have always been pleased with her care and ease of communication.

Apr 08, 2025

5.0

Excellent as usual. Appreciate having Dr. Cantwell for my annual Gyn appointments. She's a wonderful doctor and person.

Apr 06, 2025

5.0

Dr. Cantwell is always excellent about explaining everything. She is very patient, and she always makes sure all of my questions are answered.

Apr 06, 2025

3.8

Very late for the exam [...] All she really wanted to do was to talk about the AI device she was using. She spent more time with that than the exam. She also asked the same questions twice "How are you doing?" She did explain her findings on my exam and she did recommend a treatment for a question that I had.

Mar 30, 2025

5.0

Excellent communicator

Mar 20, 2025

5.0

Always top notch care when it comes to this team! So glad to be a part of this practice.

Mar 18, 2025

4.0

Dr. Cantwell is very good at explaining what she was doing - and answered my questions wonderfully.

Feb 25, 2025

5.0

Dr Cantwell is the best!

Feb 21, 2025

5.0

Dr Cantwell was so great to pull up a chair and talk to me about my concerns. She is so knowledgeable, and is good about sharing the studies/research to support her answers to my concerns. I felt very good when I left the office!

Feb 14, 2025

5.0

Everything was explained very clear. I like her.

Dec 12, 2024

5.0

Dr. Cantwell is phenomenal. I feel very lucky to have her as my doctor.

Dec 06, 2024

5.0

Dr Cantwell was excellent as always! Really listened to me and answered my questions and very friendly and knowledgeable.

Nov 29, 2024

5.0

Dr Cantwell is the best!!

Nov 24, 2024

5.0

She was very helpful and friendly.

Nov 24, 2024

5.0

Dr Cantwell is an excellent communicator.

Nov 23, 2024

5.0

Dr. Cantwell is a kind, compassionate care provider with my best interests in mind ALWAYS.

Nov 13, 2024

5.0

Good

Nov 08, 2024

5.0

Excellent doctor and nurse!

Oct 26, 2024

5.0

Dr. Cantwell is amazing. I never have anxiety going into appointments with her. She's very thorough but she's also very patient and kind. She's very easy to talk with.

Oct 20, 2024

5.0

Dr Cantwell is hands down the best on/gyn I have had!

Oct 16, 2024

5.0

Dr Cantwell was integral in saving me a few years ago. I was in a physical depression from hormonal changes ( I did not know that at the time). I will forever be grateful for her listening to me, truly hearing me, and guiding me in the right direction for me to be well and myself again. She understands.

Oct 14, 2024

5.0

Love Dr Cantwell! She respects and communicates so well with her patients

Oct 03, 2024

5.0

I can't say enough about how great Dr. Cantwell is

Sep 25, 2024

5.0

I have recommended my OBGYN to several women.

Sep 20, 2024

5.0

Dr. Cantwell is excellent with all of our interactions! Takes time to explain treatments and medications.

Sep 20, 2024

5.0

I've been with Dr. Cantwell for almost 30 years. She is the BEST!!

Sep 13, 2024

5.0

My experience at Dr. Cantwell's office was excellent, professional and very thorough. I so appreciate their efforts and will always recommend Thompson Health.

Jun 23, 2024

5.0

Dr. Cantwell is the BEST!!!!

Jun 13, 2024

5.0

Very professional, used diagrams to discuss and clarify a minor medical concern.

Jun 12, 2024

4.9

My provider doesn't seem to show much concerns about my problems and that's what I like about her, because I worry too much.

May 17, 2024

5.0

I have utmost confidence in Dr Cantwell

May 08, 2024

5.0

Dr. Cantwell is an asset to the team. I would recommend her to others.

Mar 11, 2024

5.0

Outstanding provider. Genuine. Knowledgeable. Considerate. Professional. Gentle.

Feb 22, 2024

5.0

Dr. Cantwell I see annually for GYN/women's health. She is such an outstanding Dr. She has the medical expertise and bedside manner I look for in a physician. Outstanding care. Thank you!

Feb 07, 2024

4.2

Excellent doctor [...]

Feb 07, 2024

5.0

Dr Cantwell is AMAZING

Jan 29, 2024

5.0

The entire [...] community is so lucky to have Dr. Cantwell. She is the best!

Jan 26, 2024

5.0

Outstanding and dedicated physician.

Jan 09, 2024

5.0

Love Dr Cantwell; have been her patient since 1995. She is so very kind, thorough, caring and always provides the best quality care possible. She is so very knowledgeable, but so down to Earth how she relates with us and explains things to us in terms we will understand. She is a tremendous asset to [...] and our community.

Dec 24, 2023

5.0

Dr. Cantwell should never retire.

Dec 18, 2023

5.0

Good

Dec 14, 2023

5.0

Dr Cantwell is knowledgeable and an excellent doctor. She is also a really really good human. She remembered the month my mom passed away and was very empathetic when I spoke about my grief bubbling to the surface after my procedure

Dec 06, 2023

5.0

Dr. Cantwell is the absolute best!

Nov 16, 2023

5.0

Dr Cantwell is a great Dr and very good about explaining everything she is going to do.

Oct 08, 2023

5.0

Above and beyond my expectations!

Oct 02, 2023

5.0

She is so down to earth and does an absolutely wonderful job.

Sep 22, 2023

5.0

Dr. Cantwell has always listened and cared about my health and concerns. She delivered both of my babies and did such a kind and respectful job. Dr. Cantwell talked about my concerns at this appointment and gave knowledgeable information and solutions that were specific to my Issues and my feelings. I will be devastated If she ever retires!

Jul 12, 2023

1.5

Typically the care provider is above and beyond helpful. I think she had an off day and was in a hurry. Usually at the end of the appt I am asked if I had any questions or a "see you back in a year", "have a good day" or some other indication the apt was over. Hoping next years appt isn't cut so short and the rest of her day was better for her and the other patients.

Jul 08, 2023

5.0

I presented with some very specific health concerns and Dr. Cantwell spent a great deal of time discussing my health and the options available in treating my issues.

Jul 07, 2023

5.0

Dr. Cantwell is wonderful!!!!

May 30, 2023

5.0

Dr. Cantwell is always friendly, polite an excellent listener and explains everything very well.

May 05, 2023

2.6

My care provider talked to me like O was 6 years old. Minimized my concerns. [...]

Mar 31, 2023

4.0

I felt rushed in the appointment, she talked fast, but I was able to understand what she was saying. [...]

Mar 24, 2023

5.0

Outstanding. Knowledgeable. Understandable.

Feb 24, 2023

5.0

Dr. Cantwell is the absolute best!

Feb 23, 2023

5.0

I have been fortunate to have the same provider for almost 30 years. It speaks well of the repoire and trust. [...]

Jan 20, 2023

5.0

Wonderful person & Health Care provider.

Dec 15, 2022

1.0

Dr. Cantwell was very rude to me [...] Providers should NOT guilt you into doing something you don't want to [...]

Dec 12, 2022

5.0

Even though I live a fair distance away from the office, I continue to see Dr. Cantwell because of the superior level of care I receive from her, in such a personable, relatable way.

Oct 27, 2022

5.0

Dr. Cantwell is so wonderful! I have never met anyone so informed & joyful! I am recommending her to all my friends & family!

Oct 19, 2022

5.0

Dr. Cantwell was wonderful. Explanation/information given to me was complete and thorough. Very friendly and professional

Oct 14, 2022

5.0

Great experience.

Oct 05, 2022

5.0

Best Doctor every!

Sep 16, 2022

5.0

Dr Cantwell is amazing. Really listens and advises wsrmly.

Aug 17, 2022

5.0

Dr. Cantwell is an excellent provider. She takes the time to listen and makes sure I have all of my questions/concerns answered. She talks with me face to face instead of looking at a computer screen. She is absolutely the best.

May 28, 2022

5.0

Dr. Cantwell is the BEST!!!!!

May 26, 2022

5.0

Dr. Cantwell is an amazing doctor. She always takes the time needed for any questions or concerns!

Apr 20, 2022

3.0

She is good at what she does, but poor time management skills. There is a level of respect regarding time [...].

Mar 25, 2022

5.0

Dr. Cantwell is amazing. She is very concerned about her patients' health.

Mar 22, 2022

5.0

Love Dr Cantwell!

Mar 17, 2022

3.8

Apparently it was a busy day. I did have several staff members discuss my care. It sort of felt like the doctor flew in and flew out. She did spend time with me, but it was obvious she was rushed.

Mar 11, 2022