Primary Care - Spencerport

Spencerport

We are part of UR Medicine Primary Care, we work closely with the region's top specialists at UR Medicine.

Our goals are simple: We want to provide you with the highest quality medical care and make every visit to our practice as positive and satisfying as possible. Our physicians believe good health involves more than seeing your doctor when you are sick. We will work with you to develop the best health plan for your needs, to help you prevent disease as well as treat current problems and conditions.

• Routine physical exams and health screenings
• Sick visits
• Treatment and management of chronic diseases (such as diabetes and high blood pressure)
• Same day appointments
• Immunizations and flu shots
• Prescribing medication and refills
• Allergy shots by appointment

We feel that it is important for you to be seen by a doctor who knows you and understands your concerns. That's why we'll do our best to make sure that you can see a doctor when it's convenient for you. If your doctor in not available when you call for an appointment, you may be offered an appointment with a different provider in the office. We offer same day appointments for patients with urgent problems.

Your cooperation in arriving on time for your appointment helps us stay on schedule. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment.

If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to another patient.

First Time Patients

• Please arrive 15 minutes early from your scheduled appointment to allow for registration and paperwork.
• To save time, fill out our new patient form and bring it with you.
• Before your first appointment, call your previous doctor's office and have your records forwarded to our office.
• If your insurance company requires you to notify them when you change doctors, please call them with the name of your new primary care doctor.

What to Bring

• Your medical and drug insurance cards.
• A list of your current medications (with dosages), including any over-the-counter medications or supplements you have taken in the past six months.
• Any forms that need to be completed.

Prescription Refills

Please allow 24 hours for all prescription refills. Call your pharmacy and ask them to transmit the refill request to us electronically or fax the refill request to us at (585) 637-7566. The pharmacy will provide us with all the information needed to refill your prescription.

Emergencies/Hospitalizations

If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room and have the hospital notify our office or the physician on call.

Most insurance plans require prior approval of all emergency room visits. Please call our office before obtaining these services.

If you require hospitalization, our doctors admit patients to Strong Memorial Hospital. Our practice has partnered with the Hospitalist Service.

Billing

UR Medicine Primary Care - Spencerport is part of Strong Memorial Hospital. Because of that, if you are a medicare recipient you may receive two separate bills for your care–one from Strong Memorial Hospital and one from your provider.

That is because Medicare requires us to file two claims with them each time we see a patient. Medicare Part A covers your visit to this hospital facility, and Medicare Part B covers the professional services of the physician/provider who provides your treatment.

Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card, or you can pay your hospital or physician bill online at Online Bill Pay.

You will be billed for any services not covered by your insurance company.

If you have questions regarding your bill, please call the number listed on the bill and the staff will be happy to answer your questions.

Insurance

We accept most types of insurance including Excellus Blue Cross-Blue Shield, MVP, Aetna, Medicare, Medicaid as well as others.

Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.

We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. We offer financial assistance to individuals who are unable to pay medical bills. If you feel you need help, please call our customer service staff at (585) 758-7650 or out of area toll free 1-888-925-4301.