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HEAL Collaborative

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Mental Health Emergencies

If you or someone you care about is having a mental health emergency and may be at risk of self-harm or of harming others, call 911 immediately.

What is the HEAL Collaborative?

UR Medicine's Healing through Health, Education, Advocacy and Law (HEAL) Collaborative provides mental health, legal, and social services - in the same place, at the same time - to individuals who are 18 years of age and older to help ensure safety and well-being. At the University of Rochester Medical Center, the HEAL Collective partners with social services and legal entities in the Rochester community. If you are experiencing issues related to interpersonal violence or trauma, you don't have to feel alone.

What to Expect from the HEAL Collaborative

The HEAL Collective provides support for everyone who experiences violence and trauma, including men and members of the LGBTQ+ community.

Services we provide include:

  • Onsite and local resources: Connecting you to the services you need.
  • Court Advocacy: Including obtaining a court order of protection and filing police reports.
  • Personalized Counseling: Focusing on trauma.
  • Safety Planning: Personalized to your needs and situation
Video: Let HEAL help you on your journey.

What Sets Us Apart?

At UR Medicine's HEAL Collaborative you are not alone. Your safety and well being are our top priority, and we provide the services you need all in one place. This approach allows you to get the help and support you need now without the added stress of searching for multiple services and resources.


The HEAL Collaborative, in the Department of Psychiatry, has extensive support from UR Medicine, University of Rochester River Campus, the Laboratory of Interpersonal Violence and Victimization, University Public Safety and The Susan B. Anthony Center.


At the HEAL Collaborative we are committed to enhancing the safety and well-being of every individual. We partner with adults of all ages, races, ethnicities, gender identities, sexual orientations, abilities, and socioeconomic status who have experienced interpersonal trauma. We recognize interpersonal trauma as a public health issue and target its impact on both individuals and on our community as a whole. View our Model.


To provide compassionate, confidential, quality care. We aim to foster self-respect by supporting individuals in pursuing safety, stability, health, and empowerment. We offer trauma-focused, accessible, and inclusive services that include education, connection to resources, advocacy, counseling and health care. We encourage safe, informed, compassionate and supportive responses to violence via consultation and education to individual support networks and professionals in the URMC, Rochester, and upstate NY communities.


To improve the overall health and safety of every individual and to create a community that values peace, justice, and inclusivity by promoting a compassionate, trauma informed, focus and response to interpersonal violence.


We serve you in the Rochester metropolitan area and surrounding region.

View All Locations

1 locations

Patient Education & Support

HEAL Collaborators

The HEAL Collaborative is extremely fortunate to have support and expertise from the following social service and legal entities in the Rochester community.

Willow Domestic Violence Center

Comprehensive crisis support and services, including a 24/7 hotline, safety planning, short-term counseling, emergency shelter, court accompaniment, support groups, and prevention education.
24/7 hotline: (585) 222-SAFE (7233)
Phone: (585) 232-5200


Elder abuse prevention and intervention services in Monroe and nine other Finger Lakes counties.
Phone: (585) 244-8400

The Legal Aid Society of Rochester (LAS)

Provider of civil legal services for victims of domestic violence. LAS will assist HEAL patients in a variety of matters, including Family Offense Proceedings, custody and visitation matters, matrimonial proceedings, child support and housing issues.
Phone: (585) 232-4090
NOTE: The professionals of the Legal Aid Society are not affiliated with the University of Rochester and provide legal advice to you independent from the University.

Monroe County Family Court

Partnering with HEAL to provide remote access to Temporary Orders of Protection to clients in need.
Phone: (585) 371-3544

Just Cause

Provides free legal help to low-income residents of Monroe County, NY who are facing non-criminal legal problems.
Phone: (585) 232-3051


Provides services to South Asian men, women and children who may be facing domestic violence and/or sexual abuse. 
Phone: (585) 234-1050

Rochester City Police: Victim Assistance Unit

The Victim’s Assistance Unit serves victims and witnesses of crimes in the City of Rochester, as well as their families.
Phone: (585) 428-6630

Frequently Asked Questions

  • Will you talk to anyone else about me?
    Your information will not be discussed outside of UR Medicine without your permission. At HEAL, we can obtain expert consultation from social service and legal providers if you give your permission.
  • Will I be charged if I receive services through HEAL?
    Many of the services at HEAL are available at no charge to you, including Willow Advocacy. You and/or your health insurance carrier will be billed for UR Medicine mental heal counseling services. Treatment is available to you, even if you do not have health insurance.
  • Is your location safe?
    HEAL is located in a secure suite. Only people who have scheduled appointments are allowed to enter our suite. Please call (585) 275-4325 to schedule an appointment.
  • How do I find you?
    Please go to the reception desk in the Mental Health and Wellness atrium located at 300 Crittenden Boulevard. Once you arrive, you can call (585) 275-HEAL (4325), and someone from our offices will meet you.
  • Where do I park if I'm not already at URMC?
    You are welcome to park for free in the Mental Health and Wellness parking lot, just next to the 300 Crittenden entrance (we will provide a dashboard pass.) If that lot is full, we will validate parking in the Saunders Visitors Lot (located on Crittenden, across from Mental Health and Wellness)

Additional Resources

Community Provider Resources

Please email us at if you have any questions about the HEAL referral process.

Speaker Request Form

If you are interested in having someone from the HEAL collaborative speak to your organization about our services, please submit the HEAL Speaker Request form.

Related Services & Conditions