Mental Health and Wellness
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Mental Health Crisis Call Line
If you are in crisis, call the Mental Health Crisis Call Line at (585) 275-8686. Counselors are available 24 hours a day, seven days a week.Overview
At UR Medicine Mental Health and Wellness, our team is developing a state-of-the-art academic clinical department encompassing outpatient and inpatient services with a quadripartite mission of clinical care, community service, education, and research.
With the biopsychosocial model as the core organizing principle, we strive together to develop the Rochester model of psychiatry as the international leader in clinical care, community service, education, and research in psychiatry.
Our aims are as follows:
- Through our clinical service, we aim to provide excellence in general and specialty psychiatric services along with innovative, integrated care models that deliver cost-effective, quality behavioral health service to all medical and surgical patients.
- In our community, we aim to advocate for and deliver accessible, quality behavioral health service, assist medical care of psychiatrically vulnerable population, and enhance ongoing educational and research partnerships with local community organizations in the Greater Rochester area.
- Through our education, we aim to train the future leaders — clinicians, administrators, researchers, and teachers — in these times of value-based healthcare and translational science based on a curriculum of collaboration, communication, complementarity, competence, and compassion.
- Through our research, we aim to expand the department’s existing research strengths in clinical epidemiology and prevention studies and build upon our partnership with the Del Monte Institute to develop translational research in major psychiatric disorders.
Mental Health Live Chat: Now Available
At UR Medicine, we understand that your health and well-being are of utmost importance. That's why we strive to provide convenient and accessible support options for our patients. Our live chat feature allows you to connect with a knowledgeable agent in real-time, so you can get assistance quickly and efficiently.
How to Access a Live Chat Agent
- Look for the blue chat icon located the bottom right corner of this page and click it.
- Type "Mental Health" and send the message.
- Click the "chat with an agent" button if it appears.
- You may be asked to provide some basic information. This helps us assist you more effectively.
- If available, a live agent will be with you as soon as possible.
- Once connected, you'll be able to ask questions, schedule appointments, or get assistance with any concerns you may have regarding your health.
Our live chat agents are trained to provide accurate and helpful information to address your healthcare needs. Rest assured that all conversations are kept confidential in accordance with HIPAA regulations.
Note: Live chat support is available during 8 a.m.–4:15 p.m. Monday–Friday. Live chat will be closed on university holidays. If you require immediate medical attention or are experiencing a medical emergency, please call 911 or visit the nearest emergency room.
UR Medicine's Approach
Our distinguished history is highlighted by psychiatry icons including Dr. George Engel and Dr. John Romano who, three-quarters of a century ago, developed their groundbreaking Biopsychosocial Model. Their pioneering vision considers biological, psychological and social factors and their complex interactions in understanding health, illness and care delivery. To this day, it serves as the cornerstone of education and training of physicians throughout the country and, subsequently, the way care is delivered to millions of patients and their families.
Through renowned inpatient and outpatient clinical services, internationally recognized research, and some of the top physician fellowship programs in the nation, the mission of our rapidly expanding divisions is to champion integrated, multidisciplinary care to enhance cognitive health, mental health and well-being for a broad range of patients of all ages.
Community-based environments promote mental health and wellness, especially for families in need. That's why we've partnered with Ronald McDonald House Charities of Rochester to develop the Family Room. Our mission is to infuse peace, learning, and supportive community connections into the lives of family members, caregivers, and friends who are helping loved ones on the road to recovery.
The Family Room includes:
- Relaxing, comfortable, and home-like atmosphere
- Complimentary snacks, coffee, and beverages
- Kid’s play area
- Laundry area with washer & dryer
- Information on mental health & wellness community resources
Liaison Service
Our Psychiatric Consultation-Liaison Service provides evaluation and assistance with the management of psychiatric disorders occurring in medically ill or injured inpatients throughout Strong Memorial Hospital. The program offers services to both Adult and Pediatric Services. We are staffed by psychiatrists and psychiatric-mental health advanced practice nurses. A full staff is available Monday through Friday from 9:00 a.m. to 5:00 p.m. Coverage is provided after hours, weekends and holidays through the Psychiatric Emergency Department.
Outpatient Psychiatric Consultation Service
The UR Medicine Strong Minds Adult Outpatient Services offers outpatient psychiatric consultations to primary care providers and current prescribing providers to help them manage the use of medications used to treat mental health disorders in adult patients.
What Sets Us Apart?
A Long-standing Tradition of Excellence
Since its inception in 1945, our Department of Psychiatry – one of the first of its kind – has remained at the forefront of psychiatric medicine and care.
As part of UR Medicine, a world-class medical center and leading academic institution, our Department has also remained true to our mission of delivering outstanding patient-centered care, conducting breakthrough research and training the next generation of psychiatric clinicians, researchers and teachers. In fact, we were the birthplace of the biopsychosocial model of health and illness that serves as the cornerstone of education and training of students and trainees across the field of psychiatry.
The 5 Cs
Our team is guided by the "5 Cs" that help us deliver the best care. We strive to be a compassionate organization for our patients, staff, and each other to carry out the spirit of the biopsychosocial model.
George L. Engel, creator of the biopsychosocial model, once said "For the key to optimal patient care is collaboration, communication and complementarity among all branches of the health professions…To buttress collaboration, communication, and complementarity, the fourth indispensable attribute of health care professionals must be competence."
We have added the fifth "C" for "Compassion". Why Compassion? Compassion involves allowing ourselves to be moved by suffering, and experiencing the motivation to help alleviate and prevent it.
- Collaboration
- Communication
- Complementarity
- Competence
- Compassion
Learn more about the Department of Psychiatry.
URMC PsychiatryProviders
Locations
View All LocationsWe serve you in the Rochester metropolitan area and surrounding region.
View All Locations31 locations
315 Science Parkway, Entrance B, Suite 200
Rochester, NY 14620
150 North Chestnut Street
Rochester, NY 14604
150 North Chestnut
Rochester, NY 14604
Strong Memorial Hospital
601 Elmwood Avenue, Unit 1-9200
Rochester, NY 14642
2613 West Henrietta Road, Suite B
Rochester, NY 14623
2617 West Henrietta Road
Rochester, NY 14623
2613 West Henrietta Road, Suite A
Rochester, NY 14623
179 Sully's Trail, Suite 200
Pittsford, NY 14534
2613 West Henrietta Road, Suites C & D
Rochester, NY 14623
150 North Chestnut Street
Rochester, NY 14604
2613 West Henrietta Road, Suites C & D
Rochester, NY 14623
2613 West Henrietta Road, Suite E
Rochester, NY 14623
Strong Memorial Hospital
601 Elmwood Avenue, Units 2-9200, 3-9000, & 3-9200
Rochester, NY 14642
Strong Memorial Hospital
601 Elmwood Avenue, Unit G-9200
Rochester, NY 14642
300 Crittenden Boulevard
Rochester, NY 14642
300 Crittenden Boulevard
Rochester, NY 14642
300 Crittenden Boulevard
Rochester, NY 14642
315 Science Parkway
Rochester, NY 14620
1860 South Avenue, 2nd Floor
Rochester, NY 14620
1860 South Avenue, 1st Floor
Rochester, NY 14620
187 Edinburgh Street
Rochester, NY 14608
200 East River Road, 3rd Floor
Rochester, NY 14623
601 Elmwood Avenue
Rochester, NY 14642
300 Crittenden Boulevard, Unit 3-9200, Room 3.9259
Rochester, NY 14642
9221 Robert Hart Drive
Dansville, NY 14437
5712 Tec Drive
Avon, NY 14414
919 Westfall Road, Building C, Suite 220
Rochester, NY 14618
179 Sully’s Trail, Suite 200
Rochester, NY 14534
300 Crittenden Boulevard
Rochester, NY 14642
150 North Chestnut Street
Rochester, NY 14604
300 Crittenden Boulevard, Room G.9034
Rochester, NY 14642
Patient Education & Support
- National Institute of Mental Health
- Substance Abuse and Mental Health Services Administration (SAMHSA)
- 211 Lifeline
- National Alliance on Mental Illness (NAMI)
- Alcoholics Anonymous
- American Academy of Child & Adolescent Psychiatry
- American Association on Intellectual and Developmental Disabilities (AAIDD)
- American Foundation for Suicide Prevention
- Anxiety and Depression Association of America (ADAA)
- International OCD Foundation
- Medscape Psychiatry & Mental Health
- Mental Health Socio-Legal Center
- Narcotics Anonymous
- National Center for Learning Disabilities
- National Center for PTSD
- National Institute on Alcohol Abuse and Alcoholism (NIAAA)
- National Institute on Drug Abuse (NIDA)
- New York State Coalition for Children's Mental Health Services
- New York State Office of Mental Health
- Suicide Awareness Voices of Education (SAVE)
- Suicide Prevention Resource Center (SPRC)
- Tourette Association of America
Related Services & Conditions
- Primary Care for People with Severe Mental Illness
- Mental Health & Gender Wellness in Obstetrics and Gynecology
- Pain Management
- Parkinson's Disease
- Addiction (Substance Use Disorder)
- Mental Health Crisis Call Line
- Mental Health Services for Deaf Patients
- Electroconvulsive Therapy (ECT)
- Emergency Mental Health Care
- Family Therapy Services
- Group Therapy
- Health Home Care Management
- Inpatient Mental Health Services
- Lazos Fuertes: Mental Health Care for Spanish-Speaking Patients
- Mobile Crisis: Emergency Psychiatric Services
- Older Adult Mental Health Services
- Outpatient Chemical Dependency Services
- Adult Outpatient Mental Health Services
- Perinatal Consultation Clinic (PNCC)
- Telepsychiatry for Skilled-Nursing Facilities
- Anxiety
- Depression
- Transcranial Magnetic Stimulation (TMS) Therapy
- Adult Partial Hospitalization Program
- Comprehensive Psychiatric Emergency Program
- Opioid Treatment
- HEAL Collaborative
- Strong Ties Community Support Clinic
- Interventions for Changes in Emotions, Perception, & Thinking (INTERCEPT)
- Bipolar Disorder
- Pediatric Mental Health & Wellness
- Schizophrenia
- Memory Care Program
- Transgender Care
- Strong Minds Adult Mental Health Services
- Lazos Fuertes: Atención de la Salud Mental para Pacientes de Habla Hispana
- Mental Health Care for Patients with Neurological Conditions
- Functional Neurologic Disorder (FND)
- Obsessive-Compulsive Disorder (OCD)
- Post-Traumatic Stress Disorder (PTSD)