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Emergency Mental Health Care

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Mental Health Emergencies

If you or someone you care about is having a mental health emergency and may be at risk of self-harm or of harming others, call 911 immediately.

What are Emergency Mental Health Services?

Without psychiatric assessment and intervention, a mental health emergency can result in suicide, homicide, domestic violence, child abuse, or other life-threatening situations.

Our Emergency Mental Health Services provide crisis interventions through our Crisis Call Line, Mobile Crisis Team, and the Comprehensive Psychiatric Emergency program. 

Experiencing a Mental Health Crisis?

Call (585) 275-8686

UR Medicine's Approach

A crisis is a moment when your mental health issues have become overwhelming, and you find it difficult to cope with the stresses of daily life. If you are experiencing a mental health crisis, UR Medicine is available to help with the following resources. 

These services are NOT for anyone at risk of suicide or urgent safety concerns such as overdoses, violence toward others, or medical emergencies. In those cases, call 911.

Mental Health Crisis Call Line

The Mental Health Crisis Call Line can be reached at (585) 275-8686. It is staffed by master's level counselors, who are trained in crisis management. The counselor will listen to you, help you talk through the problem and suggest possible solutions.

Mobile Crisis Team

The Mobile Crisis Team is a psychiatric emergency team serving anyone within Monroe County. Our multidisciplinary team of professionals will visit you or your family in your home, place of employment, school, or any other location in Monroe County.

Comprehensive Psychiatric Emergency Program (CPEP)

The CPEP Emergency Unit, part of the Medical Emergency Department, provides psychiatric evaluations to determine if inpatient hospital intervention is needed and—if so—to facilitate admission to an inpatient psychiatric unit.

What Sets Us Apart?

Our goal at UR Medicine Mental Health and Wellness is to provide accessible care for all members of our community. Our services are designed to help divert individuals from the county’s psychiatric emergency departments and prevent unnecessary emergency room visits, when possible.

Services may include:

  • Crisis intervention/stabilization
  • Mental health assessments
  • Rapid linkage and/or re-linkage to treatment providers
  • Interim/bridge mental health treatment
  • Connections to treatment providers and support systems in the community
  • Medication evaluation and consultation
  • Interpreters for non-English speaking individuals who are in need of our services

Patient Education & Support

Related Services & Conditions