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Mobile Emergency Psychiatric Care

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Mental Health Emergencies

If you or someone you care about is having a mental health emergency and may be at risk of self-harm or of harming others, call 911 immediately.

What is the Mobile Crisis Team?

The Monroe Mobile Crisis Team is a psychiatric emergency team serving anyone within Monroe County who is experiencing anxiety, distress, sadness, or emotional or behavioral difficulty that’s disrupting life. The team believes that mental health crisis services are best provided quickly and in a familiar place.

Our multidisciplinary team of professionals will visit you or your family in your home, place of employment, school, or any other location in Monroe County.

Anyone—children through older adults—experiencing emotional problems that could lead to a mental health crisis can receive services.

Parents or legal guardians must give permission for care of under-age patients. But in an emergency, care will be provided to keep the child safe until the family can be notified.

We're here to support you.

Call (585) 529-3721

UR Medicine's Approach

We provide:

  • Crisis intervention and stabilization
  • Comprehensive mental health assessments
  • Connecting you to mental health and chemical dependency treatment providers
  • Linking to community-based and in-home support systems
  • Medication consultations and services
  • Interpreter services for diverse language needs
  • Follow-up visits
  • Peer and Family Advocate support

Depending on the complexity of the problem, a mental health crisis visit can last from one to two hours. To determine the best course of treatment for you or your loved one, two members from the Mobile Crisis Team will conduct an assessment.

If hospitalization or further evaluation is needed, the Mobile Crisis Team will coordinate with emergency services. To ensure as much confidentiality as possible, mobile crisis vehicles are unmarked. Mobile Crisis Team employees have photo identification readily available.

What Sets Us Apart?

Our services are designed to divert individuals from the county’s psychiatric emergency departments and are provided in the patient’s chosen environment where they feel most comfortable.

Mobile Crisis Team visits are covered by most insurances, and no one is refused services due to an inability to pay. Anyone with financial difficulties can call Strong Memorial Hospital at (585) 784-8889 to speak with a financial counselor before or after a visit from the Mobile Crisis Team.

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