Skip to main content
Explore URMC

UR Medicine

UR Medicine / Get Care Now / On-Demand Video Visits

On-Demand Video Visits

If you’re not able to be seen at your primary care provider’s office, On-Demand Video Visits are a quick and convenient way to get telemedicine care from anywhere.

Video Visits are available to patients in New York State and Florida over the age of 18, Monday through Friday from 7 a.m.–8 p.m., and Weekends from 8 a.m.–12 p.m. & 12:30–4:30 p.m.

3 Easy Steps to Video Visits

  1. Sign up: Enter your information and symptoms using your phone, computer, or tablet. Check device requirements first.
  2. Meet online: Our medical provider will diagnose and treat your symptoms during the video call.
  3. Review your care plan: See your plan online. If any prescriptions are needed, they’ll be sent to your pharmacy.


Get StartedService Unavailable

Estimated Wait Time:

We're Sorry!

Video visits are currently unavailable. Please check back, call your provider’s office, or visit a local UR Medicine Urgent Care location.

Conditions We Treat

On-Demand Video Visits are a good choice for common medical conditions and minor illnesses, like colds, coughs, headaches, infections, rashes and more. Check our symptom guide to see if your symptoms can be treated in a video visit.

Serious and acute conditions like chest pain, fainting, difficulty breathing, severe allergic reactions and new musculoskeletal injuries should be seen by urgent care or in your nearest emergency room.

Call your primary care doctor's office for preventive care (e.g. immunization), chronic condition management, prescription refills and non-emergency care. Consider urgent care for acute illnesses/injury or call 911 for medical emergencies.

Device Requirements


Windows: Chrome, Edge, Firefox
Mac: Chrome, Edge, Firefox, Safari
Android: Chrome, Firefox
iOS: Safari

Not Supported

Windows: Safari
Mac: Opera
Android: Safari
iOS: Chrome, Firefox

Frequently Asked Questions

The UR Medicine Digital Health Team is available seven days a week to provide quick care for non-urgent health concerns via a live video chat.

Fill out your information and symptoms from a phone, tablet or computer and one of our Digital Health Team providers will join the call, discuss your symptoms, provide a treatment plan, and prescribe any needed medications.

To get started, click the link above and enter your information and symptoms into our On-Demand Video Visit platform. You can do this using a mobile phone, tablet, or computer.

Once you’ve filled out your information, you’ll enter a waiting room while we identify the best UR Medicine Digital Health provider available. The provider will join the video visit, discuss your symptoms with you and provide a treatment plan. If you need any medications, the prescription will be sent to your pharmacy.

On-Demand Video Visits are available Monday through Friday from 7 a.m.–8 p.m., and Weekends from 8 a.m.–12 p.m. & 12:30–4:30 p.m. Video visits are not available outside of the scheduled hours or if wait times are greater than 2 hours.

If you prefer to schedule an appointment with your PCP, you may do that through MyChart or by calling the office If your needs are more urgent, you should call your doctor’s office or visit an urgent care center. If you’re experiencing a medical emergency, call 911.

Anyone over the age of 18 living in New York State or Florida can use On-Demand Video Visits.

Please Note:If you are seeking care for your Worker’s Compensation, Motor Vehicle, or Veteran’s Association concerns, please contact your Primary Care Provider’s office.

Your On-Demand Video Visit will be billed through your insurance or you may prefer to pay through your credit card, a $90 fee will be charged, whichever option is best for you. If billed through your insurance, it is subject to a copayment or deductible. If you have Medicare or Medicaid insurance, unfortunately self-pay is not an option.

Desktop Browser Requirements

Browser Status
Chrome Desktop Supported
Edge Desktop(Edge 87+) Supported
Firefox Desktop Supported
Safari Desktop Not Supported
Chrome Desktop Supported
Edge Desktop (Edge 87+) Supported
Firefox Desktop Supported
Safari Desktop Supported
Opera Desktop Not Supported
Other Browsers
Vivaldi Not Supported
Brave Not Supported

Mobile Browser Requirements

Browser Status
Chrome Mobile Supported
Firefox Mobile Supported
Safari Mobile Not supported
Safari Mobile Supported
Chrome Mobile Not supported
Firefox Mobile Not supported