Location and Hours - Highland Family Medicine Office Location and Hours Highland Family Medicine 777 South Clinton Avenue Rochester, NY 14620 In the Frank W. and Lynne V. Lovejoy Family Medical Center (the old AAA building) Office Hours Are Monday Through Saturday. Visits are by appointment only. Day Daytime Hours Evening Hours Monday 8:00 am to 5 pm 6 pm to 9 pm Tuesday 8:00 am to 5 pm 6 pm to 9 pm Wednesday 8:00 am to 5 pm 6 pm to 9 pm Thursday 8:00 am to 12:30 pm, 3:30 pm to 5 pm 6 pm to 9 pm Friday 8:00 am to 5 pm None Saturday 8:15 am to 12 noon None After-Hours Emergencies If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room and have the hospital notify our office. Most HMO insurance plans require prior approval of all emergency room visits. Please call our office before obtaining these services. One of our doctors is always available for emergencies. If you have an emergency after regular office hours, please call our answering service at (585) 723-6526. Answering service personnel will ask for information about your medical problem and will take your phone number. Stay by your phone! The doctor on call will contact you within one hour or sooner for serious emergencies. Co-Located Services For your convenience, a Strong Health Laboratory draw station and Highland South Wedge Pharmacy are located in the same building. Office Closings If the office must be closed due to snow or other emergencies, it will be announced on WHAM (1180) and WXXI (1370). We will, however, have doctors available for emergencies. In such cases, please delay all non-emergency phone calls until the next normal working day.