As COVID-19 hospitalizations have continued to decline in our community, Highland Hospital, alongside the UR Medicine system, has shifted its focus to a hospital-wide effort called Highland Redesign and Recovery. According to Allison Norenberg, MSc, Performance Improvement Manager, cross-functional teams throughout the organization are working with leadership to address complex problems that continue to emerge amidst the rapidly changing and unpredictable COVID-19 landscape. The ultimate aim of Highland’s Redesign and Recovery effort is to continue facilitating demonstrably safe environments for staff, patients, their families, and the community.