Skip to main content
Explore URMC

menu
Highland Observation Unit: Right Patient, Right Bed, Right Length of Stay

Highland Observation Unit: Right Patient, Right Bed, Right Length of Stay

The observation unit (OU) at Highland is a 26-bed unit in the 2017 new addition. The unit is designed to decompress admissions to inpatient floors and aid in the minimization of ED boarding. Ideally the census in the unit would be 70% medical and 30% surgical patients who need a stay of 24-36 hours. Keely Dwyer-Matzky, M.D., serves as medical director of the unit, and last year developed a capstone project with several colleagues for her studies at the University of Rochester Simon Business School to improve utilization of the OU with appropriate patient population. The following is an interview with Dr. Dwyer-Matzky.

A Story of Compassionate Patient Care

A Story of Compassionate Patient Care

By Chin Ling Ching, M.D., Director of Palliative Care.

I am inspired by Fred McCrumb. M.D., a Highland anesthesiologist, who is one of the most compassionate people I have met. Fred offers to help with epidurals on Highland hospice patients with intractable pelvic pain and he has always done it on his own time. He gives the nurses his cell phone number, comes to the hospital at all hours of the night and weekends, manages the epidurals himself, and never declines when we ask.

Default blog teaser image

Publications

Congratulations to the physicians who have recently published. If you would like to have your publication listed in the next edition of Highland Physician please send in the format seen below to HighlandPR@urmc.rochester.edu and indicate that it is a submission for the physician newsletter.

Default blog teaser image

Publications

Congratulations to the physicians who have recently published. If you would like to have your publication listed in the next edition of Highland Physician please send in the format seen below to HighlandPR@urmc.rochester.edu and indicate that it is a submission for the physician newsletter.

Highland is First in Upstate New York to Receive Geriatric Emergency Department Accreditation

Highland is First in Upstate New York to Receive Geriatric Emergency Department Accreditation

The Highland Hospital Emergency Department is the first in upstate New York to receive the silver standard - Level 2 Geriatric Emergency Department Accreditation (GEDA), which recognizes emergency departments that provide excellent care for older adults. The designation is granted by The American College of Emergency Physicians (ACEP), with support from The Gary and Mary West Health Institute and John A. Hartford Foundation.