Keely Dwyer-Matzky, M.D., M.S., Medical Director of Patient Flow at Highland, is also the new Associate Chief Medical Officer for Patient Flow and Capacity Management in the UR Medicine system. Dr. Dwyer-Matzky will initially focus on the hospital aspects of patient flow, where the most significant backups can occur. She will coordinate eRecord and IT changes with operations to improve the flow of patients in and out of the hospital, and she will help lead the BETTER Flow initiative. Over time, however, her role is expected to expand and to touch all aspects of URMC’s operations.