Improving Lives with BETTR FLOW

“The BETTR (Bed Management, EVS, Transport, Transfer and Reporting ) Flow Program, recently introduced at Highland, has the potential to dramatically improve the experience of receiving and providing care,” said Libby Jewsbury, Highland's Director of Patient Flow and Census Management.

UR Team of Experts Serve on ECHO® Program Consultant Hub

The University of Rochester has assembled a team consisting of local experts in nursing home care and infection control, led by Thomas Caprio, M.D., Annette Medina-Walpole, M.D., Dallas Nelson, M.D., and Ryan Gilmartin, M.H.A., to serve on the ECHO® (Extension for Community Health Outcomes) program consultant hub. 

ED and Perioperative Services Welcome New Administrators

Highland welcomes Dan Richardson as Senior Program Administrator for Perioperative Services and Edward C. Englerth, III as Program Administrator for the Emergency Department and Emergency Observation Unit.

Highland Family Maternity Center and Bariatric Surgery Center Recognized for Excellence

Excellus BlueCross BlueShield recently announced that Highland's Family Maternity Center received a Blue Distinction® Centers+ (BDC+) for Maternity Care designation, as part of the Blue Distinction Specialty Care program and that Highland's Bariatric Surgery Center received a Blue Distinction® Centers+ for Bariatric Surgery designation, also as part of the Blue Distinction Specialty Care program. William O’Malley, M.D., serves as chief of Bariatric Surgery and Mary Ma, M.D., serves as interim chief of Obstetrics and Gynecology.

Highland Stands For Meaningful Inclusion and Diversity

As a respected health care institution in our community it is vital that Highland speak out against systemic racism and build our own action plan for moving Highland forward on our journey toward meaningful inclusion and diversity. Providers and staff were invited to listening sessions this summer as an opportunity to share experiences and perspectives with senior leadership. We want to thank each and every person who attended these sessions, and who sent in emails and notes. We were privileged to hear powerful stories about your experiences both at work and in everyday life.