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Highland Redesign Efforts Focus on Safe Environment of Care

Highland Redesign Efforts Focus on Safe Environment of Care

As COVID-19 hospitalizations have continued to decline in our community, Highland Hospital, alongside the UR Medicine system, has shifted its focus to a hospital-wide effort called Highland Redesign and Recovery. According to Allison Norenberg, MSc, Performance Improvement Manager, cross-functional teams throughout the organization are working with leadership to address complex problems that continue to emerge amidst the rapidly changing and unpredictable COVID-19 landscape. The ultimate aim of Highland’s Redesign and Recovery effort is to continue facilitating demonstrably safe environments for staff, patients, their families, and the community.

Patient Experience Now Part of Quality/Patient Safety

Patient Experience Now Part of Quality/Patient Safety

Highland’s focus on performance improvement is expanding and Sharon Johnson, MBA, CPHQ, CPPS, has assumed additional responsibilities with a new title of Director of Quality/Patient Safety and Patient Experience.

Johnson sees quality and performance improvement efforts complementing each other. “Performance improvement tools and techniques can and should be used for clinical improvement initiatives,” she said. New to Johnson’s department is supervision of the Patient Experience team.

Greene and Pettis Named Co-Directors for Infection Prevention

Greene and Pettis Named Co-Directors for Infection Prevention

The arrival and ongoing presence of COVID-19 in our community has served as a reminder of the fundamental importance of Infection Prevention in a clinical setting. Highland’s Infection Prevention department rose to the unprecedented challenge of the novel coronavirus and provided key leadership as we navigated the shifting tides of a global pandemic and its impact here at Highland.

Highland Hospital Honors Physician  and Advanced Practice Provider of the Year

Highland Hospital Honors Physician and Advanced Practice Provider of the Year

Highland Hospital is honoring Sunil Bansal, M.D., FACEP as Physician of the Year, and Andrea Avidano, MSN, APRN, ANP-BC, WHNP-BC, BC-ADM as Advanced Practice Provider (APP) of the Year. Dr. Bansal is Assistant Medical Director and Ultrasound Director in the Department of Emergency Medicine at Highland.  Andrea is an adult nurse practitioner.

Highland Earns 'LGBTQ Healthcare Equality Leader' Designation

Highland Earns 'LGBTQ Healthcare Equality Leader' Designation

The Human Rights Campaign (HRC) Foundation, the educational arm of the largest national lesbian, gay, bisexual, transgender and queer civil rights organization, recently recognized Highland Hospital, Strong Memorial Hospital (SMH) and F.F. Thompson Hospital as 2019 national LGBTQ Healthcare Equality Leaders.