URMC / Libraries / Edward G. Miner Library / How Do I...? / General Assistance General Assistance Get Help from a Librarian Ask A Librarian: email answered within 24 hours Monday through Friday. Schedule an appointment for your department or for yourself. (585) 275-2487, 9:00 a.m. - 5:00 p.m. Monday through Friday. Contact your library liaison: (585) 275-2487, 9:00 a.m. -5:00 p.m. Monday through Friday. Blackboard Computing Center Help Desk, (585) 275-6865. Off-Hour Assistance Answer Desk, (585) 275-3361 or Ask A Librarian. Interlibrary Loan (ILLiad) ILLiad Help or (585) 275-5787, Monday through Friday Literature Searches Online Literature Search Request or call us at (585) 275-2487. Student Email and Student Portal Computing Center Help Desk, (585) 275-6865. Tours of the Library Liaison Librarian, (585) 275-2487.