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Phone
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Hours
Open Daily 9 a.m.−8 p.m.
Holidays 9 a.m.−4 p.m.
No appointment necessary.
Wait Times
Using 'On My Way' doesn't guarantee a scheduled appointment time slot but we do our best to accommodate all our patients . Please note that wait times are based on our best estimate, and we need to see patients based on the severity of their illness. When you arrive, please come inside and your brief check-in process will take place.Overview
Urgent Care is for an illness or injury that requires quick care but is not life-threatening. It’s meant to support, not replace, care from your regular doctor. When possible, check with your primary care physician before seeking urgent care.
You can walk into any of our many locations without an appointment. Common conditions we treat include abdominal pain, broken bones, coughs, earaches, fevers, flu, infections, minor burns/trauma, nausea, rashes, sore throat, sprains, strains, vomiting.
Imaging and lab services are available on site for quick diagnosis. So, for example, you won't need to wait to find out if a bone is broken, or if you have strep or a urinary tract infection.
Important Information Regarding COVID Testing
- COVID/Flu/RSV Testing: UR Medicine Urgent Care treats patients with symptoms. Testing is not available for those without symptoms.
- Those with mild symptoms or who need COVID testing should use public testing locations or check with their Primary Care Provider.
- It is not necessary to confirm a positive rapid COVID test. Unless you need medical care, you should remain isolated.
- Unless you need medical care, you should remain isolated at home per CDC guidelines.
- UR Medicine Urgent Care is not a COVID testing only site.
Wait Times
Using 'On My Way' doesn't guarantee a scheduled appointment time slot but we do our best to accommodate all our patients . This feature tells us you're coming to Urgent Care so we can reduce the information needed during check-in and better prepare for your visit. Please note that wait times are based on our best estimate, and we need to see patients based on the severity of their illness. Wait times begin for patients on site and checked-in. When you arrive, please come inside and your brief check-in process will take place.
View Wait TimesAdditional Information
Billing and Insurance
As with most urgent care centers, we request payment at the time of your service. Fees and any deposits due may vary depending on the level of service needed and may not include Imaging or Lab Testing. If you have questions about insurance or payment at the time of service, please ask our reception staff when you arrive to better direct you. We are always happy to help. While we are not able to accept payments outside of your Urgent Care visit for that day, you can pay your bill online using our online bill payment system. For a list of insurance carriers, please visit our insurance carriers page.
Urgent Care Locations That Are Part of a Hospital
The locations below are considered outpatient hospital departments. Because of that, you may receive two separate bills for your care—one from the hospital and one from your provider. Depending on your specific insurance coverage it is possible you will pay more for services at our hospital-based urgent care clinics.
Strong Memorial Hospital
- Urgent Care - Greece
- Urgent Care -Perinton
- Urgent Care - Pittsford
- Urgent Care - Spencerport
- Urgent Care - Webster
St. James Hosital
- Urgent Care - Hornell
F.F. Thompson Hospital
- Urgent Care - Canandaigua
- Urgent Care -Farmington
- Urgent Care - Newark
Noyes Memorial Hospital
- Urgent Care - Geneseo
Jones Memorial Hospital
- Urgent Care - Wellsville
Frequently Asked Questions
Our patients are typically seen and treated within an hour. However, times may vary depending on the number of patients at the center and the type of injuries or illnesses. If you need tests such as x-rays or labs, it may require extra time.
Here are some of the most common conditions we treat at UR Medicine Urgent Care:
- Abdominal pain
- Broken bones
- Coughs
- Cuts
- Diarrhea
- Earaches
- Falls
- Fevers
- Flu
- Infections
- Minor burns/trauma
- Nausea
- Rashes
- Sore throat
- Sprains
- Strains
- Upper respiratory infection
- Urinary tract infection
UR Medicine Urgent Care is brought to you by the region's trusted experts in emergency care. We are staffed by board certified physicians, physician assistants, nurse practitioners, skilled nurses and radiology technicians, who are all dedicated to providing the highest quality medical care with compassion and respect.
UR Medicine Urgent Care provides care to everyone. You do not need to be a UR Medicine patient to be seen.
We will inform your primary care physician that you were seen at UR Medicine Urgent Care. If you are a UR Medicine patient, your electronic medical record will be updated automatically. If you aren't a UR Medicine patient, we will send a report to your primary care physician.
Plain Film X-ray is the ONLY imaging service offered at UR Medicine Urgent Care locations.