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Strong Memorial Hospital/URMFG Financial Assistance

Please Note: The following information is specific to Strong Memorial Hospital. If financial assistance information is needed for a different hospital, please visit their financial assistance page.

Strong Memorial Hospital provides financial assistance to patients receiving emergency and/or medically necessary care who qualify for assistance pursuant to our Financial Assistance Policy (Política Española).

Financial assistance is available to the insured and uninsured based on income and personal circumstances. For more details, please see our Financial Assistance Summary (Resumen en Español).

Assistance is also available by visiting our Financial Assistance Officer at Strong Memorial Hospital’s Care Management Office, Room 1-2315, Monday – Friday from 9:00 a.m. to 3:00 p.m.

Guidance to Help Patients Avoid Surprises in Their Medical Bills

  • Learn about the "No Surprises Act," federal legislation that addresses billing when patients get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center.
  • Federal law requires all providers to provide a good faith estimate to uninsured individuals or individuals who choose not to have their insurance billed for all medical items and services.

Cashier's Office

You can pay your hospital bill in person at the Cashier’s Office located on the first floor of Strong Memorial Hospital across from the Director’s Office and the Care Management Office. The Cashier’s Office is available at (585) 275-4681, Monday through Friday, from 8:30 a.m. to 5:00 p.m.

National Health Service Corps (NHSC) Sites Financial Assistance Program

We offer a separate sliding fee discount program based on income and family size for services provided at the Hospital’s National Health Service Corp (NHSC) Locations. To apply, see our list of the currently approved, pending, and proposed NHSC locations.

Financial Assistance & Medicaid Frequently Asked Questions

You can apply before you have an appointment, when you come to the hospital to get care, when the bill comes in the mail or afterwards. Financial Assistance approvals are either on an account by account basis or a specific period of time.

Applicants for Financial Assistance may be screened for Medicaid eligibility either by a Strong Memorial Hospital Patient Financial Counselor or our Financial Assistance Officer(s). Financial Assistance applications must be completed and submitted with wage/income statements for the past 90 days and a copy of the Medicaid denial if applicable. While not required, the previous year's income tax return may be submitted.

Eligibility is determined by measuring the household income against current poverty income guidelines established by the Federal Government.

Strong Memorial Hospital, URMFG Medical Faculty Group for physician services, and Highland Hospital share the submitted Financial Assistance information in regards to eligibility for their Financial Assistance programs.

New York State residents (citizens and aliens) who need emergency services may receive care and get a discount if they meet the financial requirements and complete the financial assistance application process. Individuals who reside in the hospital's primary service area (Genesee, Livingston, Monroe, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne and Yates counties) may get a discount on non-emergency, medically necessary services, if they meet the financial requirements and complete the financial assistance application process. Requests for discounts by non-residents are considered on a case by case basis. For non-emergency services, they generally must be approved in advance.

A determination will be based on information provided. You will be notified in writing of the determination:

  • 100% approval.
  • Partial Approval: Those who have been accepted and who have income between 101% and 400% of federal income poverty guidelines will receive a partial discount based on the Medicare reimbursement rate or total charges, whichever is less.
  • Denial: Denials are based on information provided by the patient and will be specific as to what financial eligibility criteria the patient did not meet. Denials related to missing information or incomplete information will be reconsidered once the information is provided.

You cannot be required to pay a hospital bill while your application for a discount is being considered. If your application is turned down, the hospital must tell you why in writing and must provide you with a way to appeal this decision to a higher level within the hospital. You may also contact our Financial Assistance Officer directly at (585) 784-8889 or (800) 257-7049.

Yes, if approval is made any discount awarded would be applied to balances after the insurance payment has been received.

Strong Memorial Hospital accepts payment arrangements. A Strong Memorial Hospital representative will assist you in determining the payment arrangements based on your income and the balance of your bills.

All medically necessary services provided in Strong Memorial Hospital are covered by this program. This includes outpatient services, emergency care, and inpatient admissions.

Services provided by Eastman Dental Center and the Strong Memorial Outpatient Pharmacies are not participating with the Financial Assistance Program.

Yes, translator services are available to assist with the application process. To request interpreter assistance, please call (585) 275-4778.

Medical Assistance (Medicaid) is a program to help New Yorkers who cannot pay for their medical care. There are several ways you can be eligible for Medicaid. Eligibility depends on your age, income, health, sometimes your resources and other requirements.

Yes, you can get Medicaid and cash assistance. You can also get Medicaid without cash assistance. Citizens and aliens with satisfactory immigration status can get Medicaid.

Yes, if you have a child(ren) and a job, you might be eligible for 12 months of Medicaid when your income goes up. This program is called Transitional Medicaid.

Yes, if you live with a child(ren), are age 65 or older, or are certified blind or certified disabled, you may be eligible for Medicaid. If you have too much income and/or resources, you may be eligible after you incur medical bills at least equal to your excess income and/or excess resources. If you are not eligible for Medicaid, you may be eligible for an Essential Plan or other health insurance plans offered via NY State of Health.