Contact Us

We've streamlined our billing offices to make it easier for patients to understand their bills and manage payments! Please see our updated contact information below.

To pay in-person, please visit the appropriate Cashier's Office, or you can also pay your bill online. 

Contact Information

For Strong Memorial Hospital, Highland Hospital, & Professional Bills

General: (585) 758-7650 or 1-888-925-4301
Financial Counseling/Case Management: (585) 275-2273
8 a.m.–5 p.m.
Monday–Friday
Send us a question or comment.

For Jones Memorial Hospital, Noyes Health, St. James Hospital, and Thompson Health

(585) 396-6515 or toll free 1-833-978-8325
8 a.m.–4:30 p.m.
Monday–Friday
Price Estimates Email
Financial Assistance Email

Home Care & Hospice

(585) 274-4178 or toll free 1-800-253-4439
8:30 a.m.–4 p.m.
Monday–Friday

Eastman Institute for Oral Health

(585) 275-5051, option 5
8:30 a.m.–5 p.m.
Monday–Friday

Cashier's Offices

Highland Hospital

1000 South Avenue
Rochester, NY 14620
Business Office, Level 2 (main floor) near Intensive Care Unit (ICU)

8 a.m.–4:30 p.m.
Monday–Friday
(585) 341-0025

Home Care

If you need to arrange to make an in-person payment, please call.

8:30 a.m.–4 p.m.
Monday–Friday
(585) 274-4178

Jones Memorial Hospital

191 North Main Street
Wellsville, NY 14895
First floor, near cafeteria

8 a.m.–4 p.m.
Monday–Friday
(585) 596-4037

Noyes Health

111 Clara Barton Street
Dansville, NY 14437
Finance office, lower level

7:30 a.m.–4 p.m.
Monday–Friday
(585) 335-4367

St. James Hospital

7329 Seneca Road North
Hornell, NY 14843

8 a.m.–4:30 p.m.
Monday–Friday
(607) 385-3950

Strong Memorial Hospital

601 Elmwood Avenue
Rochester, NY 14642
First floor, across from Director’s and Care Management Offices

8:30 a.m.–5 p.m.
Monday–Friday
(585) 275-4681

Thompson Health

350 Parrish Street
Canandaigua, NY 14424
Window near main lobby

73 Buffalo Street
Canandaigua, NY 14424
Business Office

8 a.m.–4:30 p.m.
Monday–Friday
(585) 396-6514