Contact Us
We've streamlined our billing offices to make it easier for patients to understand their bills and manage payments! Please see our updated contact information below.
To pay in-person, please visit the appropriate Cashier's Office, or you can also pay your bill online.
You can submit a question or comment through your MyChart account.
Visit MyChart to Learn MoreContact Information
For Strong Memorial Hospital, Highland Hospital, & Professional Bills
General: (585) 758-7650 or 1-888-925-4301
Financial Counseling/Case Management: (585) 275-2273
8 a.m.–5 p.m.
Monday–Friday
Send us a question or comment.
Price Estimation Team
(585) 758-7801
urmcpriceestimation@urmc.rochester.edu
For Jones Memorial Hospital, Noyes Health, St. James Hospital, and Thompson Health
(585) 396-6515 or toll free 1-833-978-8325
8 a.m.–4:30 p.m.
Monday–Friday
Price Estimates Email
Financial Assistance Email
Home Care & Hospice
(585) 274-4178 or toll free 1-800-253-4439
8:30 a.m.–4 p.m.
Monday–Friday
Eastman Institute for Oral Health
(585) 275-5051, option 5
8:30 a.m.–5 p.m.
Monday–Friday
Cashier's Offices
Highland Hospital
1000 South Avenue
Rochester, NY 14620
Business Office, Level 2 (main floor) near Intensive Care Unit (ICU)
8 a.m.–4:30 p.m.
Monday–Friday
(585) 341-0025
Home Care
If you need to arrange to make an in-person payment, please call.
8:30 a.m.–4 p.m.
Monday–Friday
(585) 274-4178
Jones Memorial Hospital
191 North Main Street
Wellsville, NY 14895
First floor, near cafeteria
8 a.m.–4 p.m.
Monday–Friday
(585) 596-4037
Noyes Health
111 Clara Barton Street
Dansville, NY 14437
Finance office, lower level
7:30 a.m.–4 p.m.
Monday–Friday
(585) 335-4367
St. James Hospital
7329 Seneca Road North
Hornell, NY 14843
8 a.m.–4:30 p.m.
Monday–Friday
(607) 385-3950
Strong Memorial Hospital
601 Elmwood Avenue
Rochester, NY 14642
First floor, across from Director’s and Care Management Offices
8:30 a.m.–5 p.m.
Monday–Friday
(585) 275-4681
Thompson Health
350 Parrish Street
Canandaigua, NY 14424
Window near main lobby
73 Buffalo Street
Canandaigua, NY 14424
Business Office
8 a.m.–4:30 p.m.
Monday–Friday
(585) 396-6514