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Frequently Asked Questions

Questions About Memory Loss and Alzheimer's Disease

What kinds of services are available through your clinic?

We offer a specialty service that focuses on patients with memory problems due to dementia and/or probable Alzheimer's. We evaluate the patient and make recommendations to the primary care physician. Family members are encouraged to attend the initial visit, as this is a good time to ask questions and to provide input.

What do you do for testing?

The doctor will administer a physical and/or a neurological exam. Also, the doctor, psychologist and/or a trained rater may conduct a mini mental state examination and sometimes other additional cognitive tests. The mini mental state examination and other cognitive testing involve a verbal interview and some paper-and-pencil exercises.

How long does a visit take?

Usually, you can expect to be here for 1½ hours at the most.

Will I, as a caregiver, have a chance to talk with the doctor alone?

Yes. The doctors often talk with family members while the patient is not present. It is important that family or concerned caregivers be at the initial visit.

How much will this cost? Does my insurance cover this visit?

If you have health insurance the cost would be no different than any other specialty office visit. If the patient does not have any insurance we will make a referral to Charity Care at Strong Memorial Hospital to see if the patient qualifies.

What do I have to do to make an appointment for my family member?

Call (585) 273-5454 to begin this process. Before we set up an appointment we like to review records from the patient’s primary care provider, including:

Prior to your visit, we also like to review the completed demographic packet, which will be mailed to you in advance. Please indicate on the cover sheet the person we should call to set up an appointment. Once the demographic packet is reviewed, we will then call to schedule the appointment.

 The Memory Care Program is dedicated to providing our patients with the highest quality of care, ​which includes access to the most up to date treatment options. We are encouraged by the FDA approval of Aduhelm (aducanumab), however, we are waiting on further details from the FDA and payers at this time. Please continue to visit this page periodically as we will continue to update when more information becomes available.