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Mobile Crisis Team

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Contact the Mobile Crisis Team: (585) 529-3721

Bringing help to you

If you’re feeling anxiety, distress, sadness or are experiencing any emotional or behavioral difficulty that’s disrupting your life, we can help—right where you are.

The Mobile Crisis Team is a psychiatric emergency team serving anyone within Monroe County. The team believes that mental health crisis services are best provided quickly and in a familiar place. Our multidisciplinary team of professionals will visit you or your family in your home, place of employment, school or any other location in Monroe County. Our services are designed to help divert individuals from the county’s psychiatric emergency departments and prevent unnecessary emergency room visits, when possible.

We provide:

  • Crisis intervention/stabilization
  • Mental health assessments
  • Rapid linkage and/or re-linkage to treatment providers
  • Interim/bridge mental health treatment
  • Mental health transport
  • Connections to treatment providers and support systems in the community
  • Medication evaluation and consultation, as clinically indicated
  • Referrals to non-mental health services
  • Interpreters for non-English speaking individuals who are in need of our services
  • Follow-up visits, if necessary

NOTE:  The Mobile Crisis service is NOT for anyone at risk of suicide or urgent safety concerns such as overdoses, violence toward others, or medical emergencies.
In those cases, call 911.

Who is eligible?

Anyone—children through older adults—who is experiencing emotional problems that could lead to a mental health crisis can receive services.

For youth, parents or legal guardians must give permission for care. But in an emergency, care will be provided to keep the child safe until the family can be notified.

Insurance information

Mobile Crisis Team visits are covered by most insurances, and no one is refused services due to an inability to pay.

Anyone with financial difficulties can call Strong Memorial Hospital at (585) 784-8889 to speak with a financial counselor before or after a visit from the Mobile Crisis Team.