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UR Medicine



Person at a computer deskWe offer a convenient way to access mental health services using telehealth. This is an innovative and efficient way to attend appointments with one of our providers from the comfort of your home, office, or any other private location. It's as easy as clicking a link on your computer screen or device!

During your initial assessment, your therapist will speak with you about telehealth to determine whether it is a good fit for you. Your therapist will review the telehealth consent form with you, and answer any questions you may have.


We currently use a HIPAA-compliant Zoom environment for telehealth sessions. This easy-to-use technology is available using a computer, and also offers feature-rich mobile apps for iOS and Android.

Internet access and a webcam/microphone-supported device (smartphone, tablet, computer, etc.) are required to participate.

For Your First Telehealth Appointment

Zoom Tutorials

Please visit the Zoom Learning Center for video tutorials, courses and learning plans, and to register for live training.

If you have technical difficulties, please contact our Outpatient Access Specialists at (535) 273-5050, Monday–Friday, 8:00 a.m.–5:00 p.m.; or 1-844-455-URMC (8762), Monday–Friday, 8:00 a.m.–4:30 p.m. for Zoom help; (585) 275-8762 or 1 (888) 661-6162 (Choose option 1) Monday–Friday 8:00 a.m.–4:30 p.m. for MyChart help. Alternatively, visit the Zoom Help Center for additional tutorials and instructions.

To prepare for your telehealth appointment:

At the Time of Your Appointment

  • Go to a private, quiet, well-lit location with good Internet connection.
  • Five minutes before your appointment time, open the MyChart message containing your appointment information.
  • Click the link in the message that says Join from PC, Mac, Linux, iOS or Android. You will be connected with your therapist.