News You Can Use
News You Can Use is a regular publication of UR Medicine Labs that includes information including operational updates and clinical test information distributed to our partners and affiliates. If you would like to receive our monthly News You Can Use via email click here.
March News You Can Use
Friday, March 6, 2026
Did you know? - All Accounts have a dedicated Account Manager
James Borrelli- Development Manager
(585) 683-4632
James_Borrelli@URMC.rochester.edu
Carol Schwab- Lab Service Account Manager
(585) 200-7774
Carol_Schwab@URMC.rochester.edu
Chris Chudyk- Lab Service Account Manager
(585) 303-3024
Christopher_Chudyk@URMC.rochester.edu
Kelly Mattucci-Goodwin- Lab Service Account Manager
(585) 276-0965
Kelly_Mattucci-goodwin@URMC.rochester.edu
Mike Lum- Lab Service Account Manager
(585) 303-3022
Michael_Lum@URMC.rochester.edu
Morgan Daniel- Lab Service Accoutn Manager
(585) 758-0451
Morgan_Daniel@urmc.rochester.edu
Please Contact Labservicesoutreach@urmc.rochester.edu for more information
Diagnosis Codes: As a reminder it is a requirement that diagnosis codes, (or a narrative), is provided on all laboratory orders.
Centralized Fax for Patient Orders: If you need to fax a lab order requisition, please use our Central FAX (585) 784-7905
Effective April 1st, 2026, UR Medicine Labs will no longer provide printed courtesy copies of laboratory test reports to Primary Care Physicians (PCPs) who are not the direct ordering provider. (This does not apply to eRecord electronic reports)
Technical Bulletins February-March:
Discontinuation of Courtesy Printed PCP Lab Copy to Reports Notice
Toxo CMV HPylori Memo
Rivaroxaban Memo
HSVQL NAAT Memo
For all Technical Bulletins please go to https://www.urmc.rochester.edu/pathology-labs/news/technical-bulletins.aspx
How to contact us: email: labservicesoutreach@urmc.rochester.edu
Client Services Call Center: (585) 758-0510, option 3
Go to: www.urmedicinelabs.org
Test Menu: www.testmenu.com/rochester
January News You Can Use
Thursday, January 1, 2026
As we welcome the New Year, the UR Medicine Labs team extends best wishes for a prosperous and fulfilling year ahead.
UR Medicine Labs Patient Service Center Holiday Hours
Monday January 19, 2026: All patient service centers will be CLOSED with STAT services available in observance of the Martin Luther King Jr. Holiday. We will provide STAT On-Call phlebotomy services 7:30 a.m.−3:30 p.m. These services are for EMERGENT use only.
Ordering physicians need to call UR Medicine Labs Client Services: (585) 758-0510 option 3 to arrange STAT services.
Patients will be scheduled for appointments within 1 hour of calls, and services will be provided at the patient service center at 2400 S. Clinton Ave, Bldg. H, Suite 140.
Courier services will be will-call for pick-ups. If you require a scheduled pick-up, please contact your account manager or notify the Outreach Team via email at: LabServicesOutreach@urmc.rochester.edu
Patient Service Center Changes
- Effective December 1, 2025 the Patient Service Center located at 125 Red Creek Dr. in Henrietta will no longer be open to the public.
- Effective December 1, 2025 the Patient Service Center located at 400 Red Creek Dr. Suite 100 in Henrietta will now have extended hours and will be open 7a.m.−5 p.m., and will not close for lunch.
PTH Testing
Starting January 7, 2026, any new order placed in EPIC for PTH will be displayed as an order set including calcium. The results of both tests must be interpreted together to determine if the parathyroid glands are functioning properly and to help diagnose the cause of any potential calcium imbalance. It is recommended that any orders placed on requisitions for PTH have calcium included in the order. Link to memo: PTH -Calcium Group Test Memo
Technical Bulletins January
- Urine Microscopic Reporting Changes
- PTH -Calcium Group Test Memo
For all Technical Bulletins please go to https://www.urmc.rochester.edu/pathology-labs/news/technicalbulletins.aspx