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How Your Payment is Applied

Your bill may contain charges from more than one UR Medicine provider, or you may have an unpaid bill with Strong Memorial Hospital, Highland Hospital, and/or the University of Rochester Medical Faculty Group. If that is the case, your payment will be applied to your oldest outstanding balance first.

If you would like to specify which balance your payment should apply to, please call our Patient Financial Services Team at (585) 758-7650 or 1-888-925-4301 or pay using MyChart.

If you would like to pay a hospital bill from F.F. Thompson, Jones Memorial, Noyes Health, or St. James, please contact their billing departments directly.

Billing Questions?

We can help. Call (585) 758-7650.