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How Your Payment is Applied
Your bill may contain charges from more than one UR Medicine provider, or you may have an unpaid bill with Strong Memorial Hospital, Highland Hospital, and/or the University of Rochester Medical Faculty Group. If that is the case, your payment will be applied to your oldest outstanding balance first.
If you would like to specify which balance your payment should apply to, please call our Patient Financial Services Team at (585) 758-7650 or 1-888-925-4301 or pay using MyChart.
If you would like to pay a hospital bill from F.F. Thompson, Jones Memorial, Noyes Health, or St. James, please contact their billing departments directly.
We can help. Call (585) 758-7650.
Billing Concerns During the Coronavirus (COVID-19) Pandemic
To Our Valued Patients:
We at UR Medicine recognize the financial strain many people are facing due to the coronavirus pandemic. If you currently have a bill due that you are unable to pay at this time, be assured that we understand and will work with you. We invite you to learn more about the interest free payment plans and financial assistance programs we offer.
The fastest way to make arrangements is to access MyChart, our user-friendly, self-service option. It only takes a few minutes to enroll, view your account, and create a payment plan.
You may also reach us by phone, but please be patient with us. We care about our staff as much as we care about our patients. In order to practice social distancing, we have fewer staff working on-site during the COVID-19 crisis. For Strong Memorial Hospital, Highland Hospital, or University of Rochester Professional Services call UR Medicine Patient Services at (585) 758-7650.
For other UR Medicine sites, please contact their billing offices directly.