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URMC / Patients & Families / Pay Bill / Your Billing Statement
 

Your Billing Statement

One UR Medicine statement allows you to see all of your charges itemized by the:

  • date of your visit
  • services provided (for example, a physician office visit, emergency room care, lab work, diagnostic tests, etc.)
  • location of your visit
  • charges for each visit

View a detailed guide to your statement. 

We also offer the convenience of making a payment online through MyChart. View statements, sign up for paperless billing, and set up payment plans, all in one place! Don't have a MyChart account? Sign up now - it's free.

Want to speak to our Patient Financial Services Team? Call (585) 758-7650 or 888-925-4301.

Frequently Asked Questions

Our statement includes an easy-to-read Account Summary box on page 1. Inside the box, your Total Account Balance is listed in bold type. This indicates your current UR Medicine balance due. For more details, see How will my payment be applied?

Yes. Now you can view and pay your UR Medicine statement via MyChart. MyChart is a secure patient portal website that allows you to access your health information and communicate with your doctors online.

MyChart is the preferred method for managing your health care accounts. You can pay your bill, view statements, sign up for paperless billing, and set up payment plans, all from your computer or mobile device!

Not on MyChart? Visit MyChart and click "Sign Up (I don’t have a code)".

For your convenience, we have several payment options available:

  • Pay your bill online at paybill.urmc.edu
  • Pay by phone by calling (585) 758-7650 or (888) 925-4301 (from outside the Rochester area) between 8:00 a.m. – 5:00 p.m., Monday - Friday
  • Mail your payment along with the bottom portion of your bill in the enclosed envelope

Your bill may contain charges from more than one UR Medicine provider, or you may have an unpaid bill with Strong Memorial Hospital, Highland Hospital, and/or the University of Rochester Medical Faculty Group. If this is the case, we will apply your payment to your oldest outstanding balance first. This could result in partial payment of a bill.

To apply your payment to a specific balance, please call our Patient Financial Services Team at (585) 758-7650 or from outside the Rochester area at (888) 925-4301, or make your payment via MyChart.

Yes. You can opt to go paperless and receive your UR Medicine bills electronically via MyChart.

You are responsible for paying your bill(s). We will bill your insurance company directly unless you specify otherwise. If a balance remains after your insurance has issued a payment or a denial, the balance will be noted on your statement and is due immediately upon receipt.

If you are unable to pay your bill, you may be eligible for financial assistance. To obtain information regarding financial assistance, please visit financialassistance.urmc.edu or contact us at (585) 784-8889 or from outside the Rochester area at (800) 257-7049. Our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Please contact your insurance company directly for this information.

Send a message to our Patient Financial Services Team (found under the MyChart Messaging tab, Ask Billing Question) or call us at (585) 758-7650 or from outside the Rochester area at (888) 925-4301.

If you need help reading your statement, call (585) 758-7650 or from outside the Rochester area at (888) 925-4301. Our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Our billing representatives can address your questions, provide an explanation, or direct you to the right place for an answer.

Log into MyChart, select the Billing tab then click Insurance Summary. From there you can edit, add, and remove insurance information. Or you can call us at (585) 758-7650 or from outside the Rochester area at (888) 925-4301.

You can use MyChart to pay bills for your care at most UR Medicine locations, including Strong Memorial Hospital, Highland Hospital, F.F. Thompson Hospital, and all UR Medicine physician practices, lab and imaging sites, and Urgent Care centers.

Please note: Some older bills are not payable via MyChart, including bills for care at Highland Hospital before May 1, 2017, or at Strong Memorial Hospital and/or from a UR Medicine physician before March 4, 2018. These bills can be paid via the Online Bill Pay option or by calling the Patient Financial Services Team at (585) 758-7650 or from outside the Rochester area at (888) 925-4301.

All MyChart payments are made through a secure third-party company called InstaMed, one of our nation’s largest and trusted payment networks. InstaMed handles more than two-thirds of the health care industry’s payments, processing tens of billions of dollars in payments annually. Using this system means that UR Medicine is partnering with a vendor to keep your information as safe and secure as possible. In fact, UR Medicine is never in possession of your credit card information. Instead, with your approval (via the "Remember my card" option), UR Medicine receives a "token" that may be reused by you at a later date to authorize additional payments.

Yes. In addition to paying your bill online, you can use MyChart to set up payment plans, sign up for paperless billing, and view your statements.

If you made an error when making a payment, send a message to our Patient Financial Services Team (found under the MyChart Messaging tab, Ask Billing Question) or call us at (585) 758-7650 or from outside the Rochester area at (888) 925-4301.

Send a message to our Patient Financial Services Team (found under the MyChart Messaging tab, Ask Billing Question) or call us at (585) 758-7650 or from outside the Rochester area at (888) 925-4301.