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Contact Us

If you have questions about your account, want to pay your bill with a credit card by phone or wish to confirm receipt of your payment, contact a service representative at one of the following locations.

Strong Memorial Hospital Patient Financial Services
(585) 758-7650 or 1-888-925-4301
Monday - Friday
8:00 a.m. to 5:00 p.m.
Send us a question or comment.

Highland Hospital Patient Accounts
(585) 758-7650
Monday - Friday
8:00 a.m. to 5:00 p.m.

University of Rochester Physicians Billing Office
(585) 758-7650 or 1-888-925-4301
Monday - Friday
8:00 a.m. to 5:00 p.m.
Send us a question or comment.

Eastman Institute for Oral Health Accounts
(585) 275-5051, option 5
Monday - Friday
8:30 a.m. to 5:00 p.m.

MyChart Customer Service Center
(585) 758-7650 or 1-888-661-6162 (choose option 1)
Monday - Friday
8:00 a.m. to 5:00 p.m.
You can also submit a MyChart question online.