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Financial Assistance

Need Financial Assistance?

Call (585) 784-8889.

UR Medicine provides financial assistance to patients receiving emergency and/or medically necessary care who qualify for assistance pursuant to our Financial Assistance Policy. This assistance is available to the insured and uninsured based on income and personal circumstances.

To learn more about financial assistance for the hospital at which you are receiving care, visit their Billing & Insurance page:

Learn about your options: Call (585) 784-8889 and our Financial Counselors can help you make payment arrangements or may suggest alternate financial assistance options.

If you qualify or require public benefits: Call (585) 275-2273 and ask for a Financial Case Manager who can help you with benefits such as Medicaid, Family Health Plus, or Child Health Plus.

If you have questions about paying an existing bill: Please call (585) 758-7650 or 1-888-925-4301.

National Health Service Corps (NHSC) Sites Financial Assistance Program

We offer a separate sliding fee discount program based on income and family size for services provided at the Hospital’s National Health Service Corp (NHSC) Locations. See a list of the currently approved, pending, and proposed NHSC locations.