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Insurance Information

Cannot Pay Your Bill in Full? We Can Help.

UR Medicine provides financial assistance to patients receiving emergency and/or medically necessary care who qualify for assistance pursuant to our Financial Assistance Policy. This assistance is available to the insured and uninsured based on income and personal circumstances. 

UR Medicine contracts with most major health insurance carriers. Please call your insurance company and ask if you have access to health care services at UR Medicine locations, and what (if any) co-payments, co-insurances, and deductibles will be your responsibility.

Our insurance carriers chart covers insurance plans accepted by UR Medicine.

Finding Healthcare Coverage

If you do not have health insurance coverage, several programs are available through New York State, including:

  • Medicaid - a program for New Yorkers who cannot afford to pay for medical care
  • Child Health Plus - a plan specifically for children under the age of 19
  • New York State of Health - New York State's health insurance marketplace that offers low-cost, quality health insurance plans

We'd be happy to help you determine whether you qualify for one of these programs. Please call us at (585) 275-2273.

Insurance Payments Not Applied to a Bill

If you received a UR Medicine statement with no Insurance Payments applied to your services, please complete all of the fields below to notify our UR Medicine Patient Services team. Your insurance and charges will be reviewed and new statements issued when needed. View our Statement Guide which shows where to locate required information for this form.

For all other billing-related questions, please contact Patient Financial Services.

Billing Information

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