Questions About Health Care Costs

Health Care Cost Estimator: click for more info

Contact Us

If you have questions about your account, want to pay your bill with a credit card by phone or wish to confirm receipt of your payment, contact our service representative during the days and hours listed below.

Strong Memorial Hospital Patient Financial Services:

(585) 758-7650 or 1-888-925-4301
Monday - Friday
8:00 a.m. to 5:00 p.m.

Send us a question or comment.

University of Rochester Physicians Billing Office:

(585) 758-7650  or 1-888-925-4301
Monday - Friday
8:00 a.m. to 5:00 p.m.

Send us a question or comment.

Highland Hospital Patient Accounts:

(585) 756-8548
Monday - Friday
8:00 a.m. to 4:00 p.m.

Eastman Institute for Oral Health Accounts:

(585) 275-5051 press option 5
Monday - Friday
8:30 a.m. to 5:00 p.m.

Thank you for entrusting your care to UR Medicine. We are committed to providing you with excellent service in all aspects of your care, including answering your questions about your health care costs. With more patients moving to newer high deductible and co-insurance plans, we find many patients have questions about medical expenses. As part of our service excellence pledge to you, we are providing this web page to make you aware of some of the ways you can better understand your potential expenses while receiving care at UR Medicine.

Become aware of your insurance plan's "network tiers"

Today, many insurance plans sort hospitals and other care providers into "in-network" and "out-of-network" tiers. Typically, "in-network" care is less expensive than "out-of-network" care. Before you receive care, it's a good idea to contact your insurance company to help you understand how your health care providers' status in a particular tier may affect your health care costs.

UR Medicine care providers & hospitals

Most UR Medicine care providers and hospitals accept most insurance plans (see list of Accepted Insurance Carriers below). To find out if your care provider is part of the UR Medicine network, visit providers.urmc.edu. You can also look up the specific hospitals where your UR Medicine care provider works at www.urmc.rochester.edu/find-physician.

Separate bills for some services

Sometimes you'll receive two UR Medicine bills for the health care services you received. The logo at the top and description of the charges can help you identify the source of the charges. The UR Medicine Statement of Professional Services includes fees for the provider who was involved with your care or test/image. The UR Medicine/Strong Memorial Hospital/Highland Hospital statement includes fees related to the facility (e.g., exam/surgery rooms, medicine given, x-rays taken, etc.).

Referrals and insurance plans

When your care provider sends you to the hospital or arranges a procedure or test, ask your care provider for the name of the providers who will perform the service and then ask your insurance company if those providers are "in network" for your plan. On our website, you can view a list of UR Medicine lab locations and imaging locations.

Anticipated costs at UR Medicine

You may contact our Health Care Cost Estimator team at 585-758-7801 to receive an estimated cost for services or procedures provided at UR Medicine hospitals or by our providers.

Financial assistance is available

UR Medicine also offers a Financial Assistance program for individuals who cannot afford the health care they need. For more information, visit financialassistance.urmc.edu or call 585-784-8889.

Accepted Insurance Carriers

Below is a list of the insurance carriers that UR Medicine care providers and hospitals accept. Each carrier may offer several different plans, and UR Medicine may not accept all of these plans. Please contact your insurance carrier to learn if your particular plan is accepted by UR Medicine, and the services you require are covered under your plan.

Provider Facility Facility Provider Facility
Health Insurance Carrier UR Medicine Care Providers Strong Memorial Hospital Highland Hospital UR Medicine Behavioral Health Services Care Providers UR Medicine Behavioral Health / Strong Memorial Hospital Contact Information
Aetna including Medicare Yes Yes Yes Yes Yes aetna.com
Beech Street Yes Yes Yes Yes No www.beechstreet.com
BlueCross and BlueShield of Western New York Yes Yes Yes Yes Yes bcbswny.com
BlueCross and BlueShield of Western New York Medicare Advantage Plans Yes Yes No Yes Yes bcbswny.com
CIGNA Yes Yes Yes No No cigna.com
Elderplan Yes Yes Yes Yes Yes elderplan.org
EmblemHealth (GHI) Yes Yes Yes No No emblemhealth.com
The Empire Plan Yes Yes Yes No No empireplanproviders.com
Excellus BlueCross and BlueShield including Medicare Yes Yes Yes Yes Yes excellusbcbs.com
Fidelis Care Yes Yes Yes Yes Yes fideliscare.org
Fidelis Care Medicare No No No No No fideliscare.org
Great West Healthcare Yes Yes Yes Yes No greatwestlife.com/001/client_services
HealthNow New York Inc. Yes Yes Yes Yes Yes healthnowny.com
HealthNow New York Inc. Medicare Yes Yes No Yes Yes healthnowny.com
Independent Health Yes Yes Yes Yes Yes independenthealth.com
MagnaCare Yes Yes Yes Yes No magnacare.com
Martin's Point (US Family Health Plan) Yes No No Yes No martinspoint.org
Medicaid - New York State Yes Yes Yes Yes Yes health.ny.gov/health_care/medicaid/
Medicare Yes Yes Yes Yes Yes medicare.gov
Meritain Health Yes Yes Yes Yes No meritain.com
MultiPlan / PHCS Yes Yes Yes Yes No multiplan.com
MVP Health Care including Medicare Yes Yes Yes Yes Yes mvphealthcare.com
POMCO Group Yes Yes Yes Yes Yes pomcogroup.com
TRICARE Yes - however not all physicians participate No No No No tricare.mil
UnitedHealthCare Yes Yes Yes No No uhc.com
UnitedHealthCare Community Plan Yes Yes Yes No No uhccoomunityplan.com
UnitedHealthCare Medicare Yes Yes Yes No No uhc.com
Univera Healthcare including Medicare Yes Yes Yes Yes Yes univerahealthcare.com
YourCare Yes Yes Yes No No yourcarehealthplan.com

Table last updated 10/13/2016