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How Your Payment is Applied

Your bill may contain charges from more than one UR Medicine provider, or you may have an unpaid bill with one of our hospitals, home care services and/or professional services from the University of Rochester Medical Faculty Group. If that is the case, your payment will be applied to your oldest outstanding balance first.

To direct your payment to a specific bill, please make your payment through MyChart or contact us.

Billing Concerns During the Coronavirus (COVID-19) Pandemic

To Our Valued Patients:

We recognize the financial strain many people are facing due to the coronavirus pandemic. If you currently have a bill due that you are unable to pay at this time, be assured that we understand and will work with you. We invite you to learn more about the interest free payment plans and financial assistance programs we offer.

The fastest way to make arrangements is to access MyChart, our user-friendly, self-service option. It only takes a few minutes to enroll, view your account, and create a payment plan. You may also contact us via phone.