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St. James Hospital Financial Assistance

St. James Hospital Entrance

Please Note: The following information is specific to St. James Hospital. If financial assistance information is needed for a different hospital, please visit their financial assistance page.

St. James Hospital (SJH) is a community of persons committed to being a transforming, healing presence in the communities we serve. Aligned with our core value of commitment to those who are poor, we provide care for persons who are in need and give special consideration to those who are most vulnerable, including those who are unable to pay and those whose limited means make it extremely difficult to meet the expenses incurred in receiving healthcare.

When Does Financial Counseling Start?

Financial counseling starts at the point of registration. Registrars will ask all uninsured patients if they would like to speak with a Financial Counselor. The Financial Counselors will contact any patients requesting financial counseling within 24 hours. They are also available for patients to come onsite to review their documents and financial situation.

Financial Counseling Services include:

  • Assistance with navigation to NYS of Health enrollers for Medicaid applications
  • Assistance with Charity Care applications
  • Assistance with other discount policies for inpatients and high cost services
  • Flexible Payment Arrangements
  • Answering questions regarding patient statements
  • Patients may be eligible for government programs such as Medicaid or Family Health Plus and/or Charity Care

Specific policies and procedures are in place for financial counseling services and are carefully followed for fair and consistent consideration of each applicant.