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St. James Hospital / Patients & Visitors / Financial Counseling & Billing

Financial Counseling & Billing

Pay Online

Would you like to pay your hospital bill online? Take advantage of this convenient way to pay using our secure server. If you have questions, please contact the SJH Business Office at (607) 324-8030 for assistance.

Pay Your Bill Online

Surprise Bills

On March 31, 2015, the Emergency Medical Services and Surprise Bills law, commonly referred to as the "Surprise Bill Law," was passed to protect consumers against unknowingly receiving care from out-of-network providers and facing surprise medical bills.

When you come to St. James Hospital (SJH) for care and treatment, it is important to know that physician services you receive in the hospital setting—professional fees for anesthesiologist, radiologist, emergency room physician, surgeon—are not included in the hospital charges. Physicians and physician groups bill for their services separately, and may or may not participate in the same health plans as the hospital. You should check with the physician arranging for the hospital services to determine the health care plans in which the physician participates.

For a list of physicians and physician groups that St. James Hospital employs or contracts with and performs the professional services billing see:

For a list of insurance plans St. James Hospital participates in see:

Standard Pricing/Price Estimate

St. James Hospital supports price transparency. We are making our hospital charges available to patients to understand their potential financial liability for hospital services. Hospital charges vary based on the type of care provided. The price can differ from patient to patient for the same services. Pricing can also vary due to patient complications or a different treatment for a patient’s personal health condition. Some patients may also qualify for financial assistance.

For a price estimate or to find out if you qualify for financial assistance:

  • Call our Patient Financial Services department at (607) 324-8030 or (607) 324-8060 or
  • Visit in person on 2nd floor main hospital campus at 411 Canisteo Street or
  • Send an email to ABassage@sjmh.org

Health Care Costs

Learn more information about St. James Hospital’s Health Care Costs.

Our Health Care Costs brochure is currently being revised.

Patient Notice of Financial Assistance for the Uninsured and/or Underinsured

St. James Hospital (SJH) is a community of persons committed to being a transforming, healing presence in the communities we serve. Aligned with our core value of commitment to those who are poor, we provide care for persons who are in need and give special consideration to those who are most vulnerable, including those who are unable to pay and those whose limited means make it extremely difficult to meet the expenses incurred in receiving healthcare.

When Does Financial Counseling Start?

Financial counseling starts at the point of registration. Registrars will ask all uninsured patients if they would like to speak with a Financial Counselor. The Financial Counselors will contact any patients requesting financial counseling within 24 hours. They are also available for patients to come onsite to review their documents and financial situation.

Financial Counseling Services include:

  • Assistance with navigation to NYS of Health enrollers for Medicaid applications
  • Assistance with Charity Care applications
  • Assistance with other discount policies for inpatients and high cost services
  • Flexible Payment Arrangements
  • Answering questions regarding patient statements
  • Patients may be eligible for government programs such as Medicaid or Family Health Plus and/or Charity Care

Specific policies and procedures are in place for financial counseling services and are carefully followed for fair and consistent consideration of each applicant.