Cashier You can pay your hospital bill in person at the Cashier’s Office located on the first floor of Strong Memorial Hospital across from the Director’s Office and the Care Management Office Hours and Contact You can call the Cashier’s Office at (585) 275-4681. The Cashier’s Office is open Monday through Friday from 8:30 a.m. to 5:30 p.m. Other Options for Paying Your Bill You may pay your bill online using our Online Bill Pay feature. If you prefer to mail your bill, return envelopes are usually provided. If you have any billing questions please call Patient Services at (585) 758-7650. If you are calling from outside the Rochester, NY area you may call 1-888-925-4301.