Skip to main content
Explore URMC

Financial Counselors

Financial Counselor’s assist in helping patients and families understand their financial coverage and costs, and identify possible options for financial assistance for patients who are having a financial hardship.

As a general policy, patients having elective/non-urgent services must have an identified financial source for covering the cost of care.

To speak with one of our Financial Counselors, please call (585) 275-2273 where you will be directed to one of our Financial Counselors.

If you have questions about your existing bill, please call Patient Services at (585) 758-7650. If you are calling from outside the Rochester, NY area you may call 1-888-925-4301.