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Medical Records

Important Phone Numbers

Your needs come first. Please feel free to contact the corresponding department below and a team member would be happy to assist you.

Patient Records

UR Medicine and Affiliates under Strong, Highland, Jones, Noyes, St. James, Home care and Hospice are handled by our centralized Release of Information office.

Phone: (585) 275-2605
Email: inforelease@urmc.rochester.edu

Verisma

Third-Party copy service utilized by the Release of Information Department. They are responsible for sending the records to where they need to go.

Phone: (315) 350-3779
Verisma Website

Medical Record Information Inquiries

  • Update your demographic information (name, address, primary care physician) using MyChart or at your next appointment.
  • You can also contact our Registration and Information Management team at (585) 784-8070 or SMH/HH.
  • For other affiliates, update at next appt/visit.
  • For questions about information that you believe may be inaccurate in your medical record, please contact your providers office.

Compliance

For concerns about improper, unethical or non-compliant activity.

Billing

For Billing related questions.

Imaging Services

For access to radiology images please call (585) 273-3400.

Patient Care Facilities and Affiliated Providers

See our Locations page for a full up-to-date listing of our current hospitals and affiliates.

Hospital Patient & Visitor Information

Interpreter Services

High quality, compassionate health care depends on clear and thorough communication. In fact, we believe every patient and family member has the right to be able to communicate easily with members of their medical care team. If you are Deaf, Hard of Hearing, or a non-English speaking patient or family member we provide access to several types of interpreter services, at no personal cost to you. For more information visit the Interpreter Services website.

Monday−Friday: 8 a.m.−5 p.m.
Phone: (585) 275-4778
VP: (585) 206-1922
Email: Interpreter_Services@urmc.rochester.edu

24 Hours, 7 Days a Week
Text: (585) 465-2565
Fax: (585) 461-5275

MyChart Customer Service

Having troubles locating something in MyChart? Need assistance logging in? Contact MyChart Customer Service at (888) 661-6162 where someone is happy to assist you!