UR Medicine offers telemedicine connections with many of our providers, giving you a secure and convenient way to connect with your care team from the comfort of your own home. Telemedicine or telehealth appointments are remote visits with a provider via a secure web-based video conferencing tool that you connect to using your personal telephone, computer or tablet. 

To get started with a telemedicine visit, schedule an appointment or connect with your care team via MyChart.

Or, you can access real-time video connections with UR Medicine providers by using Virtual Urgent Care for common medical conditions and minor illnesses, like colds, coughs, headaches, infections, rashes and more.

Frequently Asked Questions About Telemedicine

What is Telemedicine?

Telemedicine refers to remote visits with your provider using telephone or video instead of an in-person visit. It allows you to speak with your provider without traveling to a hospital, office or clinic. You will receive the same quality of care and attention from your provider without having to meet in-person. If your visit is conducted using video, you will even be able to see your provider on your screen.

Who Can Use Telemedicine?

Telemedicine is appropriate for a wide range of health services; however, for emergency situations such as heart attack, stroke, cuts and lacerations, or broken bones, please reach out to your provider for guidance or visit one of our Urgent Care locations or the  Emergency Department.

What Happens in a Telemedicine Visit?

A telemedicine appointment is similar to an in-person visit including the fact that your doctor’s office will book a certain day and time for the appointment. If you dial in at your appointment time and the doctor is not there yet please be patient as they may be running a few minutes behind. During the conversation with the patient, the doctor takes notes just like they would during an in-person visit, and these notes will be shared on MyChart. Patients will also receive an after-visit summary through MyChart or by mail if they don’t use MyChart.

Cost of a Telemedicine Visit

Most insurance companies are now providing coverage for telemedicine visits. There may be a cost associated with your visit, such as a copay, but you should check with your insurance provider to confirm how much you can expect to pay.

Security and Patient Safety

Medical information shared with your provider during this visit will be documented and safeguarded just as it would during an in-person visit. To maximize security and confidentiality, it is recommended that you complete your telemedicine visit in a quiet, private location where you can speak freely and without interruptions.

Technology Requirements for a Telemedicine Visit

After scheduling a telemedicine visit, you will receive a secure link via email or a MyChart message. If you do not have MyChart, you can sign up easily and quickly.

Telephone visits only require a telephone. Video visits require a computer, tablet or smartphone with internet access, a webcam and microphone. You should download and install the Zoom app prior to your appointment.

Questions and Support

If you have questions about whether a telemedicine visit is right for you, please contact your provider’s office.

For questions related to Zoom, please call 1-844-455-8762, available 8 a.m. to 4:30 p.m. weekdays. 

For MyChart questions, call our MyChart Customer Service Center, available 8 a.m. to 4:30 p.m. weekdays: 585-275-8762 or 1-888-661-6162 (choose Option 1).