Support Services
The Office of Research IT provides basic desktop support to all faculty, staff, and students at the University of Rochester School of Medicine and Dentistry, as well as extended technical support to a number of groups and departments.
Extended support, funded by individual departments, includes on-site tech support. If you require on-site work, we will contact your departmental IT staff to provide additional support.
Features
- Desktop/Laptop/Mobile device support on Mac and Windows
- Support for the current verion of Mac and Windows operating systems
- Support for Microsoft Office and the Adobe Suite of products that are site licensed by the University of Rochester
- Network and wireless access support
- NetID management and support, such as resetting passwords
- Server provisioning and system administration for virtual servers for departmental projects and applications
- In conjunction with UR IT and URMC ISD, we provide management of firewalls and other data center security and operational components. This includes security and system patching.
- Secure storage options upon request for archival, interactive, and secure storage
- Procurement of computers and printers
- In conjunction with the UR Chief Information Security Officer and URMC Chief Information Security Officer, we work with departments on projects requiring Federal Information Security Management Act (FISMA) compliance.
Get Started
To get started, email the support team at smdithelp@urmc.rochester.edu.
For computer or printer procurment, we will respond to your email with information on the URMC standards and discuss your specific requirements. We process the transaction through the URMC Purchasing system with the request going to your department for approval. The computer will be delivered to a central location for URMC on-boarding which includes application of the standard URMC image, encryption of the machine, joining of the machine to the domain, and entering the machine identity into the URMC Client Management System. Typically, we will deliver the new computer to you in seven business days from the date of your request.
Contact
For support issues, please email the support team at at smdithelp@urmc.rochester.edu.