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URMC / Wound Center / Frequently Asked Questions

Frequently Asked Questions

Wound Care Center

How do I Get a Consultation from the Wound Healing Center?
You may call the Wound Healing Center directly or be referred by your doctor. To make an appointment directly, call (585) 262-9100.
What Causes Non-Healing Wounds?
Non-healing wounds can result from a number of factors, including diabetes, poor circulation, trauma, vascular disease, and immobility (which can lead to pressure ulcers, commonly known as "bed sores"). An estimated eight million Americans suffer from chronic wounds. Wounds come from a variety of different medical conditions, and they don't heal for many different reasons.
Will I Have to Change my Primary Care Doctor or Specialist?
No. In fact, the Wound Healing Center prefers to work with your physician or medical specialist during the treatments. We even keep your doctor informed with frequent progress reports. While you’ll be receiving treatment for your wound from the Wound Healing Center, you’ll continue to receive all of your routine care from your primary physician.
Does Insurance Cover Specialized Wound Care Treatments?
Many health plans cover Wound Healing Center treatments. Call us to determine what your specific plan covers.
What Can I Expect at the First Appointment?
The first appointment consists of an assessment by our skilled wound care team, a review of your medical history, blood tests, and recommendations for your treatment plan. Please be sure to bring to this appointment your medical records, insurance information, a list of current medications, and a list of your allergies. You should expect to spend several hours at the Center.
Is Hyperbaric Medicine Safe?
Hyperbaric oxygen therapy is a safe and evidence-based treatment proven to speed the healing process in certain types of wounds. In fact, many patients find it relaxing! The clear chambers are equipped with televisions and comfortable bedding, so patients are free to watch their favorite television shows or a movie, or even sleep. A typical course of treatment involves the patient spending approximately two hours a day in the chamber five days per week over a six-to-eight-week period.