Appoint a Family Spokesperson We understand that you and everyone in your family want to know how your loved one is doing, and want updates as often as possible. That’s why we ask you to appoint a family spokesperson who will get all medical and nursing updates, and share the information with the rest of the family. This is a very efficient way to improve communication, ensure confidentiality, and help our staff focus their time. Your family spokesperson will be the only person who may phone us for updates about the patient’s condition. He or she can call anytime, except during nursing shift changes (when the nurses ending a shift are busy updating those who are starting the new shift). Shift changes are: 7:00 a.m. – 8:00 a.m. 3:00 p.m. – 4:00 p.m. 7:00 p.m. – 8:00 p.m. 11:00 p.m. – 12:00 a.m.