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UR Medicine

UR Medicine / Mental Health & Wellness / Emergency Services

Mental Health Emergency Services

If you or someone you care about is having a mental health emergency of self-harm or of harming others, call 988 immediately. 

Crisis Call Line (585) 275-8686

Counselors are available 24 hours a day, seven days a week, to offer support and help if you are in a mental health crisis.


Mobile Crisis Team

For people who live in Monroe County and are experiencing an emotional or behavioral difficulty that could lead to a mental health crisis, we can bring help to you.


Steps for Seeking Help for Your Child

A step-by-step guide for seeking help when your child or adolescent is facing a behavioral health problem or crisis.


Comprehensive Psychiatric
Emergency Program

The CPEP is part of the Medical Emergency department and will determine if inpatient hospital intervention is needed.