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Strong Memorial Hospital / SMH Visitor Restrictions


Current Visitor Restrictions at Strong Memorial Hospital

medical maskJanuary 2022: Given the high transmissibility of the COVID Omicron variant, cloth masks are not permitted in UR Medicine hospitals, on- and off-site ambulatory clinics, clinical labs, and clinical research areas.

To keep everyone safe, medical masks must be worn and will be provided upon request.

Visitation for Patients Admitted to the Hospital

  • Two visitors are permitted throughout the hospital stay, but only one visitor can be at the bedside at a time.
  • All visitors must be at least 18 years old.

Visiting Hours

  • Hours for visiting are between 8 a.m. - 8 p.m.


  • Patients with COVID:  No visitors unless they meet one of the other exceptions.
  • Pediatric Patients:  2 designated individuals during visiting hours, 8 a.m. to 8 p.m. For overnight guidelines, patients should ask the unit staff.
  • OB Patients in Labor:  1 identified support person and 1 visitor during labor. A doula is also permitted during labor. After delivery, the support person and one visitor may continue to visit throughout regular visiting hours.  
  • Behavioral Health Patients:  Visiting hours from noon to 8 p.m. Developmental Disabilities/Cognitive Impairment Patients:  1 support person, no time limitations, as care team deems necessary.
  • End-of-Life Patients:  2 individuals may visit at the same time. Note: All patients’ visitor status will be reviewed as patient’s condition changes.

Patients having Surgery or a procedure in the Cardiac Cath Lab or Electrophysiology Lab

  • Only 1 visitor may accompany patient through the pre-surgical process.
  • The visitor may remain socially distanced in a designated waiting room.
  • If patient is admitted after surgery, visitation and exception guidelines will be followed.

Emergency Department and Observation Units

  • One visitor at a time with the patient, allowing for a second designated visitor to alternate with them, when volume and safety within the department permit.  If waiting room is too busy, visitors will have to be asked to leave.

    If the patient is admitted into the hospital, but still in the ED waiting for a bed, hospital visitation and exception guidelines will be followed.
  • Observation Unit 2 will follow the same visitation guidelines as the rest of the hospital.

Dialysis Unit, Infusion Center, & Interventional Radiology

  • Visitors are not permitted, as space does not allow for social distancing.
  • Visitation exception guidelines will still be followed.

When You Visit in the Hospital: Guidelines to Follow

  • A medical mask must be worn at all times – cloth masks are not permitted.  Those who fail to comply will be asked to leave the premises. Wear your mask correctly; nose and mouth must be covered.
  • Wash your hands often. Wash with soap for at least 20 seconds. Use sanitizer; ask for some if none is available to you.
  • Individuals who are sick or suspected of having COVID may not visit. Visitors will be screened for symptoms and temperature checked.
  • After screening, visitors will receive a visitor pass, which is only a one-day pass.
  • Social distance; stay 6 feet apart from other people. Visitors stay in patient’s room whenever possible. If you smoke, please bring nicotine replacement.
  • When you leave the hospital, help everyone stay safe: remain masked, wash your hands after visiting, and maintain social distancing.
  • For questions, call (585) 275-7555.

Wilmot Cancer Center Visitor Policy

  • Patients coming in for a clinic appointment may have one visitor or support person, when waiting room space allows.
  • Visitors are currently not permitted in the infusion center or in radiation therapy waiting area because of the limited space available in these locations.
  • Patients who are hospitalized may have a total of two visitors during the hospital stay, but only one visitor per day. Visiting hours for hospitalized patients are between 8 a.m. and 8 p.m.

    All visitors must go through a screening station before entering. If waiting area space is too full, visitors may be asked to wait in their car until the visit begins. Please ask a staff member if you have questions.