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Coronavirus (COVID-19): Visitor Restrictions, Resources, and Updates

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Strong Memorial Hospital / SMH Visitor Restrictions

Current Visitor Restrictions at Strong Memorial Hospital

Our primary goal at UR Medicine is to provide the best quality of care in an environment that is safe for everyone. To protect our patients, their loved ones and staff, we must manage their exposure to any illnesses that are easily spread.

Zero Visitation at UR Medicine Hospitals

UR Medicine hospitals have implemented a zero-visitation policy to further our efforts to protect patients and staff from the spread of COVID-19. This policy will be in place with very limited exceptions, such as end-of-life scenarios.

Exception for Pediatric and Obstetric Patients

One support person for pediatric and obstetric patients is permitted. For obstetric patients, the support person may be present during labor and throughout the post-partum period until discharge.

Once the support person arrives on the unit, they will be screened for symptoms, including temperature. Those with symptoms will be asked to leave the hospital. These screening measures will be completed twice daily throughout the hospitalization.

The support person MUST remain with the patient continually and cannot leave the patient’s room without the patient at any time. Please note, there will be NO exceptions – this includes leaving to smoke or get food. If someone smokes, it is recommended to bring nicotine replacement with them.

Rest assured, staff are working with each family to stay in touch via FaceTime, Skype, phone, and email.

Masking Requirements

As the number of COVID-19 cases increases in our community and region, UR Medicine, in collaboration with Rochester Regional Health, has implemented "universal masking" to help slow the spread of the virus. Learn more about the masking requirements.

Visitor Access

Until further notice, visitors must use the following entrances at Strong Memorial Hospital:

  • Main Lobby entrance (open 24/7)
  • First floor garage entryway (5 a.m. to 8 p.m.)
  • Golisano Children’s Hospital & Wilmot Cancer Center main entrances (6:30 a.m. to 7 p.m.)

Outpatients with scheduled appointments at Flaum Eye Institute, the Mental Health & Wellness center and Eastman Dental Center may use entrances to those clinics. Other Medical Center entrances will be available for employees with UR identification badges.


At Strong Memorial Hospital, parking is available in the ramp garage; valet parking is not available at this time.

Emergency Department Parking

At Strong Memorial Hospital, there is no parking at the Emergency Department. There is short-term parking available in Lot 5 on East Drive. This lot is being used as a "cell phone lot" for caregivers use until a patient’s discharge is complete. Caregivers are encouraged to park and wait in Lot 5 until contacted to pick up the patient.