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Strong Memorial Hospital / SMH Visitor Restrictions


Current Visitor Restrictions at Strong Memorial Hospital

Visitation for Patients Admitted to the Hospital

One visitor is permitted at a time for each hospitalized patient.

  • A total of two individuals may be designated to visit.
  • Both visitors are permitted per day, but at different times.

Visitors taking turns to visit a patient are asked to switch outside of the hospital.

All visitors must be at least 18 years old.

Visiting Hours

Visiting hours are between 8 a.m. and 8 p.m.

Visitation is limited to up to 4 consecutive hours per visitor, per day.


  • Pediatric Patients: 3 designated individuals during visiting hours of 8 a.m. to 8 p.m., but only 2 visitors at a time. For overnight guidelines, ask the unit staff. 
  • Obstetric Patients in Labor: 1 support person while in labor. After delivery, a second person can be designated, and can visit at the same time.
  • Behavioral Health Patients: Visiting hours are from noon to 6 p.m.
  • Developmental Disabilities/Cognitive Impairment Patients: 1 support person with no time limitations, as deemed necessary by the care team.
  • End-of-life Patients: 2 individuals may visit at the same time.
  • Patients with COVID: No visitors unless they meet one of the other exceptions.

Guidelines for Patients Having Surgery

  • 1 visitor may accompany the patient during the pre-surgical process.
  • 1 support person can remain socially distanced in the surgical waiting room.
  • If the patient is admitted, visitation/exception guidelines will be followed. 

ED, Dialysis Unit, Cardiac Cath Lab, Electrophysiology Lab, Interventional Radiology

  • Visitors are not permitted for safety precautions. 
  • Space does not allow for social distancing when visitors are present. 
  • Exception guidelines will still be followed.

When You Visit in the Hospital: Guidelines to Follow

  • A hospital-issued mask (we will provide) must be worn at all times. Wear your mask correctly: nose and mouth must be covered.
  • Wash your hands often: Wash with soap for at least 20 seconds and use sanitizer – ask for some if none is available to you.
  • Individuals who are sick or suspected of having COVID may not visit. You will be screened for symptoms on arrival to the hospital, and your temperature will be checked.
  • Social distance: stay 6 feet apart from other people.
  • Stay in your patient’s room: no walking in the halls unless necessary. If you smoke, please bring nicotine replacement.
  • When you leave the hospital, help everyone stay safe: remain masked, wash your hands after visiting, and maintain social distancing.

For questions, call (585) 275-7555.

Wilmot Cancer Center Visitor Policy

  • Patients coming in for a clinic appointment may have one visitor, when waiting room space allows.
  • Visitors are currently not permitted in the infusion center or in radiation therapy waiting area because of the limited space available in these locations.
  • Patients who are hospitalized may have two visitors per day, with each visiting up to four hours in a blocked time frame. Visiting hours for hospitalized patients are between 8 a.m. and 8 p.m. Visitors must coordinate the transition outside the hospital.

All visitors must go through a screening station before entering. If waiting area space is too full, visitors may be asked to wait in their car until the visit begins. Please ask a staff member if you have questions.