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URMC / Transitional Care Medicine / Services & Programs / Complex Care Center


Complex Care Center

Welcome to the UR Medicine Complex Care Center

The Complex Care Center is a place where adults with complex childhood onset conditions can receive primary medical care and specialty services in one location.

Our primary care team specializes in these conditions:

  • Cystic Fibrosis
  • Sickle Cell Disease
  • Spina Bifida
  • Metabolic Disorders
  • Congenital Heart Disease
  • Childhood Cancers
  • Myotonic Dystrophy
  • Cerebral Palsy
  • Autism Spectrum Disorder
  • Intellectual and Developmental Disabilities
  • Multiple functional difficulties (e.g. communication, mobility, chronic pain)
  • Others

Our team will make your health the top priority. Your doctor, nurse and/or care manager will work with you and the important people in your life to develop a plan of care that is best for you. We will help you learn about your health condition and how to treat any other diseases or illnesses you may have (e.g., diabetes, hypertension). The more you know, the better decisions you can make about your own health.



  • Routine physical exams and health screenings with extended appointment time
  • Same day appointments for urgent problems
  • Treatment and management of chronic diseases (e.g., diabetes, high blood pressure, hepatitis C) with extended time for appointments
  • Prescribing medication and refills
  • Immunizations and flu shots
  • Dental exams, cleanings, X-rays, and most dental procedures
  • Embedded specialty services
  • A lab draw station conveniently located in the building
  • An onsite infusion center for individuals with complex medical needs
  • Embedded specialty services:
    • Physical therapy
      • Wheelchair/equipment evaluations
      • Diagnostic and therapy services
    • Respiratory Therapy
    • Medical Social Work
    • Behavioral Health
  • Transition to adult care consultation


  • Grade level sidewalk
  • Ramp access
  • Quiet room in waiting room
  • Low height check in desk
  • Accessible door widths
  • Carpet color guide
  • Accessible scale
  • Signages lowered for visibility
  • Dimmable lights
  • Space accommodating exam rooms
  • Pivoting workstations
  • Exam chair raise, lower and scale
  • On-site dental care
  • Accessible dental x-ray
  • Floating dental exam chair
  • Dental tools out of patients’ reach
  • Respiratory therapy
  • Behavioral therapy
  • Therapy observation window
  • Infusion center
  • Virtual aquarium

Front End Staff