Urgent Care FAQs
When to Choose Urgent Care
- Urgent care is for a condition or injury that requires care within 24 hours.
- Urgent care is for non- life-threatening situations.
- Urgent Care is meant to support—not replace—the care you get from your regular doctor. Whenever possible, check with your Primary Care Physician before seeking urgent care.
If your condition is life-threatening, call 9-1-1.
Urgent Care Frequently Asked Questions
When should I go to Urgent Care instead of the Emergency Room?
- UR Medicine Urgent Care provides you the care you need — quickly — from Rochester's top-ranked healthcare network. UR Medicine Urgent Care is for an illness or injury that requires care within 24 hours. Urgent Care is for conditions that are not life-threatening.
Do I need to make an appointment?
- Appointments are not necessary. You can walk-in to any of our four locations if you need prompt medical care.
How long does it usually take to be seen?
- Our patients are typically seen and treated within an hour. However, times may vary depending on the number of patients at the center and the type of injuries or illnesses. If you need tests such as x-rays or labs, it may require extra time.
What types of conditions are treated at UR Medicine Urgent Care?
Here are some of the most common conditions we treat at UR Medicine Urgent Care:
- Abdominal pain
- Broken bones
- Minor burns/trauma
- Sore throat
- Upper respiratory infection
- Urinary tract infection
Who provides my care?
- UR Medicine Urgent Care is brought to you by the region's trusted experts in emergency care. We are staffed by board certified physicians, physician assistants, nurse practitioners, skilled nurses and radiology technicians, who are all dedicated to providing the highest quality medical care with compassion and respect.
How much does a visit cost and what insurances are accepted?
- As with most urgent care centers, we request payment at the time of your service. Fees may vary depending on the level of service you need and the type of insurance plan you have. If you have questions about insurance or payment, please ask at our reception desk when you arrive. We are always happy to help.
Below is a list of insurance carriers that UR Medicine Urgent Care accepts. Each carrier may offer several different plans, and UR Medicine may not accept all of these plans. Please contact your insurance carrier to learn if UR Medicine accepts your particular plan, and whether the services you need are covered under your plan.
- Excellus BlueCross BlueShield
- Monroe Plan/Your Care
- United HealthCare
Where is UR Medicine Urgent Care located, and what are the hours?
- UR Medicine Urgent Care has seven locations to care for you in Farmington, Greece, Henrietta, Newark, Penfield, Pittsford and Spencerport. All of our centers have convenient and free parking for our patients and their families.
The Greece and Spencerport locations are extension clinics of Strong Memorial Hospital, and the Farmington and Newark locations are extension clinics of F.F. Thompson Hospital.
Is UR Medicine Urgent Care open to the public, or do I have to be a UR Medicine patient?
- UR Medicine Urgent Care provides care to everyone. You do not need to be a UR Medicine patient to be seen.
Will my primary care physician know that I was seen at UR Medicine Urgent Care?
- We will inform your primary care physician that you were seen at UR Medicine Urgent Care. If you are a UR Medicine patient, your electronic medical record will be updated automatically. If you aren't a UR Medicine patient, we will send a report to your primary care physician.