University of Rochester Medicine Labs
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Patient Service Center Changes Effective December 1, 2025
- Our Patient Service Center at 125 Red Creek Drive, Suite 104, will no longer be open to the public.
- Our Patient Service Center at 400 Red Creek Drive, Suite 100, will be open Monday−Friday, 7 a.m.−5 p.m., with no lunch closure.
Overview
URochester Medicine Labs is the largest medical lab in Western New York. More than 900 professionals handle over 10 million tests each year for patients across the U.S. and beyond. We provide high-quality, timely, and cost-effective laboratory testing.
Though every lab strives to provide accurate lab results, not every lab is the same. URochester Labs is part of University of Rochester Medicine—the leading academic health system in Upstate New York. We have dozens of patient service centers throughout the region, some with weekend hours. Our labs are staffed 24/7 by laboratory professionals and customer service representatives.
Make us an integral part of your healthcare team.
Information for Healthcare ProvidersLocations
View All LocationsWe serve you in the Rochester metropolitan area and surrounding region. Locations are ordered by distance, with those closest to listed first.
37 locations
Our Approach
URochester Medicine Labs is committed to helping you get the results and the answers you need. We welcome lab orders from any physician or provider. In addition to diagnostic services, our clinical and research laboratories are working on the cutting edge to advance medicine even further. As part of the leading academic health system in Upstate New York, our work is informed by ongoing consultation, teaching, research, and learning.
Upon arrival, visitors check in with our electronic check in process using a smartphone or iPad provided inside the entrance. If you are unable to check in electronically, please ask a staff member for assistance. After checking in, all visitors will have the option to wait in the waiting room or wait in their vehicle until they are called in.
At our walk-in clinics, we see patients on a first-come, first-served basis. Thank you for trusting us with your care. We appreciate your patience as we provide safe, quality care for our community. Please treat our staff and fellow patients with kindness and respect.
Services
- Blood draws
- Electrocardiogram (EKG)
- Specimen drop-off
Additional Test Information
Fine needle aspirations are a safer and less traumatic alternative to biopsies requiring surgery. Fine needle aspiration is not only less invasive, it is also less expensive, reduces the risk of complications and provides faster recovery times.
In this procedure, a needle is inserted into the lump or lesion. A slight suction is applied, drawing some cells out of the mass. Those cells can then be immediately examined, and results are typically available within 15 minutes.
At URochester Medicine Labs, all aspects of fine needle aspirations are managed by a pathologist specially trained in these techniques. Examination of your cells will be performed through various methods such as immunocytochemistry or electron microscopy.
Our pathologists are available to perform fine needle aspirations Monday through Friday, from 8 a.m. to 5 p.m. and at other times by special arrangement. Outpatients can be referred to a room here in our clinic. For inpatients, a pathologist can come directly to the patient's room.
Lab Test Directory
Our Laboratory Test Menu includes all in-house and send-out tests offered by URochester Medicine Labs. It is a reference tool for test ordering, specimen type and volume, special instructions, delivery information, as well as reference ranges that include units of measure.
What Sets Us Apart?
Whether gaining a better understanding of how diseases work, aiding in the discovery of new treatments, or educating future pathologists, we are always supporting medicine of the highest order.
Our labs are directed by nationally and internationally recognized certified pathologists and clinical scientists in the Department of Pathology and Laboratory Medicine.
Patient Education & Support
For assistance in scheduling appointments or if you have a general question, please call client services at (585) 758-0510, option 3, or email us at clientservicesdepartment@urmc.rochester.edu.
Upon arrival, visitors check in with our electronic check in process using a smartphone or iPad provided inside the entrance. If you are unable to check in electronically, please ask a staff member for assistance. After checking in, all visitors will have the option to wait in the waiting room or wait in their vehicle until they are called in.
Frequently Asked Questions
This depends on what tests are ordered. Most routine outpatient tests are reported to your physician within 24 hours. Microbiology and specialty testing may take several days to several weeks.
It is best to obtain your lab results directly from your health care provider. That way, your results can be explained by the person who knows your clinical history best.
We help our patients on a first come, first served basis, and we always do our best to have you in and out within 20 minutes. However, our busiest time is from 8-10 am in the morning, so if possible, it is best to come at other times of the day. To help you with scheduling, we have several sites that are open later in the evening or on weekends. We also have one site in Brighton that takes appointments.
Our phlebotomists are highly trained, and they take pride in making the process as pleasant and pain-free as possible. If having your blood drawn makes you nervous, talk to your phlebotomist. This can help us find a way to make things more comfortable for you.
While it isn’t necessary for you to use the same lab all of the time, it can be beneficial to you and to those who provide your medical care. When you use URochester Medicine Labs consistently, all of your lab results are consolidated into a single place where your doctors can review them at regular intervals, if needed.
Most labs process several thousand patient samples each day. By asking for your name and other information several times, we help ensure that you always get the correct lab results. This is an important part of our quality assurance.
We will only draw the minimum amount of blood required. However, different tests often require separate tubes of blood.
If you have questions about your insurance policy coverage or deductibles that may apply to lab work, please call your insurance carrier. For other questions related to your lab bill, please call the Patient Accounts department at (585) 758-7650 or toll free (800) 544-0877.
Additional Resources
How Can We Serve You Better?
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Department residency and fellowship programs.
Pathology & Laboratory Medicine