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UR Medicine


Walk-in Clinic

Hearing Aid(s)Drop-Off: To ensure that the hearing aid(s) are working properly, we will make every effort to triage /repair the hearing aid(s) and inform you within 24hrs.

                                        Only established UR Medicine Audiology patients will be seen during walk-in hours

                                        Clinton Woods:

                        2365 S. Clinton Avenue, Suite 200
                                Rochester, NY 14618


                                     8:30 AM - 12:00 PM 

                                     1:30 PM - 4:00 PM 



                        60 Greece Center Drive, Suite 3
                               Rochester, NY 14612

                           Tuesday and Friday ONLY

                                   8:30 AM - 12:00 PM 

                                   1:30 PM - 4:00 PM 

What can I use Walk-in clinic for?      

  • Minor hearing aid problems

    -Plugged receiver tube or wax guard

    -Broken earmold tube or slim tube

    -Broken or missing battery door

    -Tone hook

    -In-the-ear hearing aid shell repair

    -Filament line replacement

    -Earmold tubing change

  • Aid(s) needing to be cleaned
  • Supply purchase (such as)


    -Wax filters


    -Cleaning tools

  • Pick up repaired aid or drop off broken aid for repair


Concerns that need an appointment:

  • Requests for re-programming
  • Feedback
  • Loudness adjustments
  • Cochlear implant or BAHA problems
  • Lost hearing aid(s)
  • Fit problems

     -Soreness in ear

     -Hearing aid/earmold popping out

  • All pairing accessories or cell phones


Do I need to be an established patient to use walk-in clinic? 

Patients cannot be seen for walk-in service if they have not had a scheduled appointment with their audiologist within the past two years.  However, we will examine the device(s) at the walk-in clinic only if a follow-up appointment with an audiologist is made at the same time. If this appointment is cancelled, future visits to the walk-in clinic will not be allowed.