Tips for Inpatients at Highland Hospital Questions About Your Care Non-medical questions or concerns: The Patient Relations Department can help you with any non-medical questions or concerns you may have. Medication questions: If you have questions about your medications or how to take them, you may call the Pharmacy at extension 341-0699. Help with decisions: The Highland Hospital Ethics Committee can help patients, families, and caregivers explore the issues around difficult decisions. Advance directives: New York State residents have the right to appoint a health care agent with a health care proxy document and the right to state one's desires concerning life-sustaining treatment with advance directives. Hospital Conveniences WiFi: Access to the Highland Guest Network is available for all patients, visitors and vendors. Room service for visitors: Family members may enjoy a meal with you. Read our instructions for guest meals to learn more. Newspapers, books and magazines: The local newspaper may be requested,please ask your nurse for assistance. Books, magazines and newspapers can also be purchased at the Gift Shop on the first floor near the Lobby. Volunteers also bring reading materials to the patient units. Our Interpreter Services are available to deaf and hard-of-hearing patients, families, and staff to place phone calls in sign language.