Health Newcomer: The Patient Advocate
The average health care provider visit lasts less than 15 minutes, so if you've got
lots of questions about your illness or medical bills or insurance claims, what do
you do? Until now, your choice has been to ask a nurse, social worker, or the staff
at your health insurance company.
Over the past decade, however, a go-to person known as a patient advocate has appeared
on the health care list. This person can provide answers, education, support, and
care to patients.
Some advocates have medical training, others don’t. Some have worked in hospitals
or health care providers’ offices. Some are consumers who have spent time advocating
for themselves or family members and are willing to share what they’ve learned.
Advocates’ services aren’t certified. They usually are not covered by insurance. Consumers
should have a clear understanding of charges for services and payment choices before
hiring an advocate.
Still, if you can afford it, the services of the right advocate could end up saving
you money if medical claims are handled correctly.
Services for hire
Advocates vary in the services they provide. Here are some examples:
Health care management. Major conditions can result in piles of bills and insurance forms. Some advocates
organize medical records and help resolve insurance coverage disputes.
Condition and treatment education. People diagnosed with cancer, heart disease, or any other complex condition can hire
an advocate to answer questions. An advocate can also look into related clinical trials
On-site support. People with complex treatment plans may find it helpful to have someone at their side
to make sure the right questions are asked and important procedures are followed.
Facility searches. Hiring an advocate to research and present suitable nursing or stroke rehabilitation
choices can help save money. This is especially helpful if the loved one in need of
care is in another state.